post Re: Why do I hear ads after upgraded to the Family Plan in Subscriptions

Why do I hear ads after upgraded to the Family Plan?

FCMOJO — Fri, 25 Sep 2026 15:01:08 GMT

I just upgraded to the family subscription and now have to deal with commercials...what the heck is going on? How can this be stopped?

Moderator Edit: Changing title for clarity

Re: Why do I hear ads after upgraded to the Family Plan?

TannerPandora — Fri, 25 Sep 2026 15:08:10 GMT

Hi @FCMOJO

Welcome to Community! 👋 I’m sorry for the frustration around this, and I’m happy to take a look.

I checked the Pandora account associated with your community profile and can confirm that it is currently upgraded to Pandora Premium Family.

To take a closer look at why you may still be hearing ads, could you let me know the following information:

Is this happening with your account or an account associated with your Family Plan?
What device are you hearing the ads on? Are you listening through the Pandora app, a web browser, or another device such as a smart speaker, TV, or vehicle?
What type of ads are you hearing? For example, are they commercial breaks between songs, promotional messages from Pandora, or something else?
Does this happen on every station or playlist you listen to, or only certain ones?

Thanks for the help!

Re: Why do I hear ads after upgraded to the Family Plan

FCMOJO — Sat, 26 Sep 2026 15:37:40 GMT

I believe the reason I am hearing ads at this time is because Pandora treated my subscription change from single to family as a new subscription, with 30 days free before the billing cycle starts. Hopefully this is the reason and it stops soon!

Thanks,
Chris