Unable to add family member

Blackbucket — Mon, 12 Oct 2026 14:52:28 GMT

I am trying to add a family member, but there is no option to do so under subscriptions

Re: Unable to add family member

AdamPandora — Mon, 12 Oct 2026 14:54:23 GMT

@Blackbucket Sorry for the trouble you are having with your Premium Family plan.

To invite someone to your family plan:

Make sure you're logged in with your primary account (the one you used to upgrade to Premium Family);
Visit the Subscription section of the account.
Select Manage Family to view the main family plan management page;
Send a family plan invite to an email address your family member can access, even if it's different from the email address on their Pandora account. (They'll be able to enter the login information for their Pandora account later, even if its under a different email.)
Have them open the invite email, and follow the prompts to add their Pandora account to your family plan.

In the meantime, I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience!