post Re: Missing playlist in Subscriptions

No access to Premium features after resubscribing

Shart-Pooter — Tue, 29 Sep 2026 13:52:25 GMT

My subscription lapsed for one day. I paid the membership and two hours later, I still don't have access to premium features. The money came out of my account. Any ideas as to why I still don't have access to premium features? Thanks in advance.

Moderator Edit: Edited title for clarity

Re: No access to Premium features after resubscribing

AdamPandora — Tue, 29 Sep 2026 13:58:05 GMT

@Shart-Pooter Sorry for the trouble you are having with your subscription.

I do see you've submitted a message to our support team through our help page.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

Re: No access to Premium features after resubscribing

Shart-Pooter — Tue, 29 Sep 2026 14:14:40 GMT

I didn't know there was a difference. Why would there be two different
appointments for the same thing? All I did was updated my payment method
through the company that notified me that my payment failed. As soon as I
updated my payment, I was charged automatically, which I don't like.

Re: Missing playlist

Shart-Pooter — Mon, 12 Oct 2026 14:52:56 GMT

I'm just realizing the playlists are still missing. Turns out they only appear on my car when plugged in to my device. When my device isn't plugged into my car, only my recently played shows up. If I have 2 accounts, have I been paying for both? Or was one a free account? I'd like to keep the one with my playlists please.

Re: Missing playlist

AdamPandora — Mon, 12 Oct 2026 15:20:41 GMT

@Shart-Pooter Since it sounds like you may have multiple accounts set up, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!