post Re: Family Plan Renewed... Commercials in Subscriptions

Family Plan Renewed... Commercials

papagiorgio200 — Fri, 30 Oct 2026 14:34:29 GMT

My plan just auto updated, and my family are getting commercials. What are the steps for them to go commercial free again? Something I can put in my notes for next year.

Re: Family Plan Renewed... Commercials

AdamPandora — Fri, 30 Oct 2026 16:17:35 GMT

Sorry for the trouble, @papagiorgio200.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Family Plan Renewed... Commercials

papagiorgio200 — Fri, 30 Oct 2026 18:53:57 GMT

Is it a simple signing out and back in?

Re: Family Plan Renewed... Commercials

AdamPandora — Mon, 02 Nov 2026 13:06:32 GMT

@papagiorgio200 I took a look and do see that you now have an active email support case open, and the agent assigned to your case has already responded. Please be sure to check your email inbox for their reply. If you don't see it, please check your spam or junk folders as well.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend continuing to work directly with the support agent through your existing email case.