post Re: Ad inquiry - Locating a recently played ad in Subscriptions

Ad inquiry - Locating a recently played ad

AdamPandora — Wed, 11 Nov 2026 18:11:42 GMT

Hi everyone! 👋

Have you heard an advertisement on Pandora and wanted to learn more about it? Maybe you heard about a special promotion or offer, or you're trying to find more information about a product, service, or event that was advertised.

While we're unable to provide copies of advertisements that play on Pandora, we'd be happy to help you find additional information about an ad you heard.

If you're looking for more information about a particular advertisement, please check out the Accepted Solution below for details on what information we'll need to help investigate.

Thanks for listening to Pandora!

Re: Ad inquiry - Locating a recently played ad

jgeivett — Wed, 11 Nov 2026 17:32:34 GMT

What was the ad for? Do you remember the brand, product, event or website name?
1. Shopify
Do you remember anything else that was said or mentioned in the ad?
1. it was a woman saying she used Shopify for her company
What additional information are you looking for about the ad? Are you looking for a website for the brand that was being advertised?
1. Shopify has a new ad playing and there isn't a link or anything for me to click on. I'd like to know about the spokesperson from the ad

Re: Ad inquiry - Locating a recently played ad

AdamPandora — Wed, 11 Nov 2026 18:12:58 GMT

If you're looking for more information about a particular advertisement you heard on Pandora, we'd be happy to look into it for you!

Please note: While we're unable to provide copies of advertisements, we can help investigate specific promotions, offers, or other information mentioned in an ad.

To help us identify the advertisement, please provide as much of the following information as possible:

What was the ad for? Do you remember the brand, product, service, event, or website name?
Do you remember anything specific that was said or mentioned in the ad? This could include a promotion, special offer, website, or other details.
What additional information are you looking for? For example, are you trying to find a promotion that was offered or learn more about the advertiser?
What type of advertisement was it? Was it an audio ad, a visual ad, or a video ad with audio?
When did the advertisement play? Please include the date and approximate time, if possible.

If you happen to encounter the advertisement again and are able to capture a screenshot, please share that with us as well.

Once we have more information, we can pass the details along to our Ads team for further investigation.

Please keep in mind that while we'll do our best to help identify the advertisement, we may not always be able to locate the specific ad or provide the information requested.

Thanks everyone!

Re: Ad inquiry - Locating a recently played ad

AdamPandora — Wed, 11 Nov 2026 18:16:41 GMT

@jgeivett Nice to see you around the community.

Can you please provide the date and around what time the ad played on your account?

Let me know.