https://community.pandora.com/t5/Subscriptions/Didn-t-receive-free-trial-to-family-plan/m-p/32711#M6690 <P>So I originally had a premium subscription through Google Play.&nbsp; I was looking on the pandora site last month and saw there was a family plan and I could get a 60 day trial to see if that was something I want.&nbsp; It also said it would email reminding me to sign up on the Pandora site once my google play subscription ended.&nbsp; As a long time member I thought that was great.&nbsp; I never got the email, just the notification that my subscription was up when I went to get use it and when I went to get the trail for the family plan it charged me right away.&nbsp; Not a great way to treat customers, if I was going to deal with that I would have gone through Google play instead of worrying about switching....</P> <P>&nbsp;</P> <P><EM>Moderator Edit: Edited title for clarity</EM></P> Fri, 28 Aug 2020 16:28:25 GMT Isabowe 2020-08-28T16:28:25Z https://community.pandora.com/t5/Subscriptions/Didn-t-receive-free-trial-to-family-plan/m-p/32711#M6690 <P>So I originally had a premium subscription through Google Play.&nbsp; I was looking on the pandora site last month and saw there was a family plan and I could get a 60 day trial to see if that was something I want.&nbsp; It also said it would email reminding me to sign up on the Pandora site once my google play subscription ended.&nbsp; As a long time member I thought that was great.&nbsp; I never got the email, just the notification that my subscription was up when I went to get use it and when I went to get the trail for the family plan it charged me right away.&nbsp; Not a great way to treat customers, if I was going to deal with that I would have gone through Google play instead of worrying about switching....</P> <P>&nbsp;</P> <P><EM>Moderator Edit: Edited title for clarity</EM></P> Fri, 28 Aug 2020 16:28:25 GMT https://community.pandora.com/t5/Subscriptions/Didn-t-receive-free-trial-to-family-plan/m-p/32711#M6690 Isabowe 2020-08-28T16:28:25Z https://community.pandora.com/t5/Subscriptions/Didn-t-receive-free-trial-to-family-plan/m-p/32762#M6700 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/277918">@Isabowe</a>&nbsp;I do see you have been in contact with our support team already regarding this issue.</P> <P>I am going to have them reach back out to you since it sounds like you need additional assistance with this.</P> <P>Please keep an eye out for their email.</P> <P>Thanks for your patience! <span class="lia-unicode-emoji" title=":handshake:">🤝</span></P> Fri, 28 Aug 2020 16:38:30 GMT https://community.pandora.com/t5/Subscriptions/Didn-t-receive-free-trial-to-family-plan/m-p/32762#M6700 AdamPandora 2020-08-28T16:38:30Z