post Re: Added account to Family Plan but it didn't upgrade in Subscriptions

Added account to Family Plan but it didn't upgrade

cbatsford — Tue, 15 Sep 2020 18:43:31 GMT

I have a family plan at 14.99/month. I have 2 invited members.

My work email is the second member (personal email is main accnt) and has worked for months - and recently my member account (not main accnt) dropped its sub to free/w sub. This is second time this has happened...how to I reconnect the member sub? Do I have to delete and reinvite?

accnt was dropped to free/w ads sub.

Thanks

Moderator Edit: Edited title for clarity

Re: Added account to Family Plan but it didn't upgrade

AdamPandora — Tue, 15 Sep 2020 18:47:22 GMT

@cbatsford It looks like there was a communication error in our system - I went ahead and fixed that on my end, so your account should now properly reflect Pandora Premium.

If this happens again down the line, please make sure to reach back out and let me know.

Hope this helps! 😁

Re: Added account to Family Plan but it didn't upgrade

cbatsford — Tue, 15 Sep 2020 22:08:10 GMT

perfect. all good now. Thank you.

Re: Added account to Family Plan but it didn't upgrade

AdamPandora — Wed, 16 Sep 2020 19:38:25 GMT

@cbatsford Happy to hear that.

Hope we continue to see you around the Community! 😎

Premium family plan and still get ads on my husbands phone.

Nisainin — Mon, 11 Oct 2021 23:45:17 GMT

I’ve accepted the invite on my husband phone and it still acts like the free version with ads I’ve restarted the phone and that did not help.

Re: Premium family plan and still get ads on my husbands phone.

AdamPandora — Tue, 12 Oct 2021 11:28:34 GMT

@Nisainin I'm showing an invitation was sent, however it hasn't been accepted yet.

This being said, we've made a small change that should help.

Please have him try again and let me know if he continues to hear ads on his account.

Premium Family Plan - member still getting ads

alicialieb — Mon, 23 May 2022 16:54:36 GMT

One of the members of my family plan are still hearing ads. (I am the account holder and do not get ads.)

Re: Premium Family Plan - member still getting ads

AdamPandora — Mon, 23 May 2022 17:10:20 GMT

@alicialieb I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Added account to Family Plan but it didn't upgrade

mitchelltim021 — Fri, 27 May 2022 17:11:56 GMT

My boyfriend signed up for the family plan and sent me an invite and I am still hearing ads after accepting the invite twice from the email sent but his is the primary and isnt receiving ads... Help!

Re: Added account to Family Plan but it didn't upgrade

AdamPandora — Sat, 28 May 2022 11:33:47 GMT

@mitchelltim021 Please have your boyfriend contact our support team for further assistance. Since he is the main account holder, they will need to speak with him directly in order to get you on his plan.

Have him send them a message here.

Thanks for your patience in the meantime!

Re: Added account to Family Plan but it didn't upgrade

Keidrafav — Sat, 24 Sep 2022 21:41:55 GMT

I’m having the same issue so do I have to put in a ticket for this too?

Re: Added account to Family Plan but it didn't upgrade

AdamPandora — Sun, 25 Sep 2022 11:55:59 GMT

@Keidrafav I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Added account to Family Plan but it didn't upgrade

iamprofchaos — Tue, 04 Oct 2022 00:37:28 GMT

Im having the same issue, a family account I added isnt updating please help

Re: Added account to Family Plan but it didn't upgrade

AdamPandora — Tue, 04 Oct 2022 11:36:57 GMT

@iamprofchaos I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Still getting Ads

FiestyFox — Sat, 28 Jan 2023 14:23:45 GMT

My granddaughter has accepted her invite to join the family plan, however she is still getting ads. I have deleted her account and signed up again. I have deleted the app and restarted her phone, then reinstalled the app. Still getting ads. Please help.

Re: Still getting Ads

FiestyFox — Sat, 28 Jan 2023 15:07:02 GMT

Nevermind, I figured it out.

Re: Still getting Ads

AdamPandora — Sat, 28 Jan 2023 17:01:07 GMT

Thanks for the update, @FiestyFox.

Enjoy the music!