CLOSED 04/01/20: Forgot username and/or password

[Teresa]

I have forgotten my passwords and my user ID's and cannot retrieve them, or getting them mixed up. And when it states it is sending information to a device, it does not tell me which device it is sending it to. Did not send to either email address I have so therefore I am haveing trouble getting my pandora to come up on my TV!! I need help. If anyone out there can help, I surely would appreciate  it. As I am not getting anywhere. Thanks a lot to anyone who can help me, it will be much appreciated.  Teresa

Moderator edit: edited title for clarity

[AlyssaPandora]

Hey there, @nelleplumm. 👋

I moved your post over to this thread to keep the community space organized.

Since this is an account related issued, I've gone ahead and created an email support case for you. Someone from our User Support team will reach out soon to assist with your password. 📬

Thanks for your patience!

[IcyGuy]

I was recently billed a 9.99 subscription to my debit card. I don't know what account this subscription was linked to and my current pandora account is not upgraded. Please help me retrieve the account pandora charged to my debit card or cancel that subscription.

[TannerPandora]

Hi @IcyGuy thanks for posting to community!

I've asked our User Support team to follow up with you on this. Please be on the look out for their email. 

Thanks again for being part of community! 🎧

[mgportie]

Just upgraded to Premium.   Forgot password under old email.   How do I set up my PC and my iPhone with a new email and password that works for both?

[TannerPandora]

Hi @mgportie thanks for posting! 📝

I've asked our User Support team to contact you directly to help with this. They will be reaching out via the email associated with your community account. Please be on the look out for their email. 

Thanks for listening! 🎧

[Gbigmike60]

Not working reset password

[AdamPandora]

@Gbigmike60 Sorry for the trouble.

Someone from our support team will be contacting you via email to make sure you are able to access your account.

Please keep an eye out for their message. 

[Jessrodriguez]

Hii, so i don’t remember the email i used for my premium account please help!!

[AdamPandora]

@Jessrodriguez Our support team can lend a hand with this.

They will be sending you an email, so please keep an eye out for their message. 📬

[Kc2]

I accidentally created a new account I deleted my old account now I can't access my new account says incorrect password and I had one of your people changed the password to what I wanted in chat

[Robertstanley]

BI

[AdamPandora]

@Kc2 Our support team mentioned you currently have a case open with them regarding this issue. If you need further assistance, you can reply back directly to the email thread you already have going with them.

@Robertstanley Were you also running into trouble accessing your Pandora account? Let me know.

[surfer22]

No

[AdamPandora]

@surfer22 Were you running into trouble accessing your Pandora account or resetting your password?

Let me know.

[wendijduncan9]

I apparently have a second account under an old e-mail. I would like to access it to cancel it, but I am not receiving the password reset email.

[AdamPandora]

@wendijduncan9 No worries - our support team can help with this.

I have will one of our specialists contact you via email - please keep an eye out for their message.

Thanks for your patience.

[Linwoodharrell]

my friend downloaded app but is unable to add email and password because he does not remember his pw email [email].

mod edit: personal information

[TannerPandora]

Hi there @Linwoodharrell thanks for posting to community!

In the future, please avoid posting personal information, such as your email, on the community space as this is a public forum and this information is available to everyone. 

If you need help with sensitive information such as a password reset or an account inquiry we recommend reaching out to our User Support team directly via email from our Help Page. 

In the meantime, I've gone ahead and contacted our User Support team with the email you provided and asked them to reach out. Please be on the look out for their email soon. 

Thanks again for posting on community! 🎧

[Tristinelnwest]

I've received a link to reset my password I've tried many times and still can't log in help I don't know what I'm doing wrong 😠

[TannerPandora]

Thanks for posting @Tristinelnwest!

Can you let me know if the link itself is not working, or if you're able to click on the link but unable to update your password in your settings?

Also, what type of device are you using?

Let me know.