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Error message creating an account for my child

kjshan
Local Performer

Joined family plan and sent invites to my kids. My daughter is getting the same error message:  Sorry, unable to accept your registration.  Is there an age restriction that has completely blocked her out??  I thought with Family plan, as long as parent holds main account, you could add your children?

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Moderator
Moderator

@kjshan The Pandora service is not intended for use by children under the age of thirteen. Unfortunately, we cannot allow children under that age to open or have their own accounts for the Pandora service.

You can register your child for a Pandora account on their 13th birthday.

This being said, I have created a ticket for you with our support team so they can help look into this further.

Please keep an eye out for their email.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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wmclellan
Local Performer

Same issue but accidental date of birth year entered, need to reset but can’t figure out how.

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AdamPandora
Moderator
Moderator

@wmclellan I do see you were able to add an additional account to your Premium Family plan yesterday.

Let me know if you are still running into issues with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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