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Error message when trying to create an account

MusicFan0070
Local Performer

I did the invites to 5 emails but they can't create an account and gives them this error message:

Sorry, we're unable to accept your registration.
Thank you for your interest in Pandora!
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15 Replies

TannerPandora
Moderator
Moderator

Hi @MusicFan0070 thanks for posting and sorry for any trouble with creating an account.

I'm going to have a User Support agent follow up with you by email. They'll be contacted you via the email associated with your Pandora account.

Please be on the look out for their email. 📧

Tanner | Community Moderator

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gp
Local Performer

Sent daughter a family plan invite..............She does not have pandora account.............Trys to sign up for one but pandora says it cannot complete the task at this time..........Why is this family plan process so much harder than it should be.  Need a little help and guidance.

Love pandora, could live without this headache though.

 

Moderator Edit: Format

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AdamPandora
Moderator
Moderator

@gp I moved your post over to this existing thread: Error message when trying to create an account

Someone from our support team will be contacting you privately via email to help look into this further.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

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bnastasi
Local Performer

Hello, I am having the same issue attempting to get my son on my family plan.  Can you help?

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AdamPandora
Moderator
Moderator

@bnastasi I have created a case for you with our support team.

They will be contacting you privately via email, so please keep an eye out for their message.

Adam | Community Moderator

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pkc
Local Performer

I am experiencing the same problem 

I did 2 emails but they get this:

Sorry, we're unable to accept your registration.
Thank you for your interest in Pandora!
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AlyssaPandora
Moderator
Moderator

Hi there, @pkc. 👋

Looks like you have an upgraded Pandora account. You should be able to log in using your same email address / password.

Someone from our User Support team will reach out to you to assist with accessing your Pandora account. 

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

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Music58
Local Performer

Unable to register- same issues!!!

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AdamPandora
Moderator
Moderator

@Music58 It looks like the Pandora account connected to your Community profile was created yesterday (04/27/21).

I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

To clarify, are you having trouble signing into this new account on one of your devices?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Adam | Community Moderator

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megahz
Local Performer

Having same issue says some issues creating please try again lol

update resolved

AdamPandora
Moderator
Moderator

@megahz Glad to see you were able to successfully create your new Pandora account.

Feel free to reach out if you ever have any other questions. 😁

Adam | Community Moderator

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noahmc
Local Performer

I am having the same issue, whats going on??

Upgraded to the family plan and paid but can't create accounts

 

mod edit: format

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AlyssaPandora
Moderator
Moderator

Hi, @noahmc. 👋

Sorry to hear that you're having trouble with your Premium Family plan and inviting members. Someone from our User Support team has reached out to you via email to offer further assistance.

Please check your email for their message. 📬

Alyssa | Community Moderator

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Antoineodom
Local Performer

Hi I have a error message to create my account what do I do

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AlyssaPandora
Moderator
Moderator

Hi, @Antoineodom. 👋

Looks like you were able to create an account successfully. However, I've created a support ticket with our team in case you're still having trouble. Someone from our User Support team will reach out to you via email to offer further assistance.

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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