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Re: Direct Contact with Customer Service

Local Performer

Has already been more than 2 days - no response or acknowledgement 

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Re: Direct Contact with Customer Service

Moderator
Moderator

@Hamletsquestion Our support team took a look and were unable to locate any messages from you in their queue.

For future reference, you can always contact them directly for assistance through our help page.

With that being said, if there is anything I can help you with on my end, let me know.

 

Adam | Community Moderator

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Re: Direct Contact with Customer Service

Local Performer

why is my account being charged twice once for 9.99 and 4.99

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Re: Direct Contact with Customer Service

Local Performer

This is not a friendly site to navigate.  it's frustrating and complicated ...and then I'm supposed to wait for how long?  days?  I want my money back!

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Re: Direct Contact with Customer Service

Moderator
Moderator

@photog89 Thank you for your feedback on our community.

I'd be happy to help answer any questions you have.

Or if you'd still prefer to speak with our support team to request a refund, I can help with that as well.

Let me know. 

Adam | Community Moderator

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How do submit a support request?

Local Performer

I need to submit a support request. I am not interesting in posting it publicly. How do I do this?

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Re: How do submit a support request?

Moderator
Moderator

@this_is_annoyin If you need to contact our support team, you can create your message through our help page here

If you run into any trouble with this, let me know. 

Adam | Community Moderator

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Re: How do submit a support request?

Local Performer

Thank you.

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Re: How do submit a support request?

Local Performer

Adam...help. I'm old. I cant figure all this out. I'm trying to buy an upgrade for a friend. I already paid but i dont see the upgrade on his account.

 

Moderator Edit: Removed personal info

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Re: How do submit a support request?

Moderator
Moderator

Hey there, @indeeblue. 👋

Sorry for any trouble this has caused. 

A specialist from our User Support team will be in touch via email soon to assist with the upgrade. Please keep an eye for their email message.

Thanks so much for your patience during this process! 🎹

Alyssa | Community Moderator

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Re: How to contact customer service?

Local Performer
I'm looking for a customer service phone number.
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Re: How to contact customer service?

Moderator
Moderator

Hey, @peterbroitman. 👋

Unfortunately, we do not offer phone support.

I checked in with our User Support team, and it looks like you've already contacted them via email.

Someone will reach out to you via email shortly. If you don't receive the email soon, please be sure to check your spam / junk folder to make sure it didn't end up there. 

Thanks for your patience!  🎧

Alyssa | Community Moderator

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