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Re: Help with account

Moderator
Moderator

@Doates57 I'm happy to see if I can help out on my end - if it is something that needs to get escalated to our support team, I can go ahead and have them reach out to you separately.

Or if you'd prefer to contact our support team immediately, you can check out the accepted solution to this post for more information. 

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Direct Contact with Customer Service

Local Performer

 I agree! They charged me $60.00 & iI can't even get  on!!! Church music  i all i got. 

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Re: Direct Contact with Customer Service

Moderator
Moderator

@cbouf10 Can you please explain what is happening more detail?

To clarify, are you unable to access your account?

If so, can you please send me a screenshot of what you are seeing?

Thanks for your help with this.

Adam | Community Moderator

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Re: Direct Contact with Customer Service

Local Performer

I just wanted to update my credit number and am unable to find a location to do that.  I have no idea if I am still subscribed to Pandora or if I have been canceled.  You have terrible customer service..

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Re: Direct Contact with Customer Service

Moderator
Moderator

Hey there, @EarlWClick. 👋

Sorry to hear that you've had some trouble. At this time, your upgraded to a free 30-day trial of Pandora Plus directly through the Pandora website.

Someone from our User Support team has reached out to you via email to assist with your account and subscription. If you don't see their email soon, please be sure to check your spam / junk folder to make sure it didn't end up there. 📬

Thanks so much for your patience during this process!

Alyssa | Community Moderator

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Where is the online support

Local Performer

Where is the online support chat?

Where is the email address to get a rapid response?

This appears to be a paid product -- with no support.

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Re: Where is the online support

Moderator
Moderator

@andrew0  I've moved your message to a current thread on this: How to contact customer service?

Check out @AdamPandora post here for the link on how to reach our User Support team through the Pandora Help page. 

I can also help if you weren't able to find the solution on any of the community boards. 

Let me know.

Tanner | Community Moderator

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Re: Where is the online support

Local Performer

I did that 24 hours ago -- still no reply.

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Re: Where is the online support

Moderator
Moderator

@andrew0 Our support team mentioned that they sent a reply email to you on 04/10/20.

If you aren't seeing that message in your inbox, then you may want to check your spam/junk folders to make sure their messages aren't getting filtered out.

In the meantime, I will have them send you an additional message via email to see if that helps.

Thanks for your patience.

Adam | Community Moderator

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Re: Troubleshooting Experience

Local Performer

I need to talk to someone, call me 

 

Moderator Edit: Removed Personal Info

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Re: Troubleshooting Experience

Moderator
Moderator

@Neldog I moved your post as I provided some information on how to get in touch with our support team in the accepted solution to this thread. 

With that being said, I'm happy to see if I can help with anything on my end - let me know how I can assist you. 

Adam | Community Moderator

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Re: Direct Contact with Customer Service

Local Performer

I can’t get sound when I’m outside

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