Logged into premium and still getting ads

[yourpad2mn]

I too am looking for phone support.... I have question about an account that isn't working. I don't have 2 to 3 days to get a question answered. I want immediate help. If that isn't available then I'm not going to continue service with this provider.

[AlyssaPandora]

Hi there, @yourpad2mn. 👋

Unfortunately, we do not offer phone support. However, we do offer support via email, live chat, and via the Pandora Community. 

I've gone ahead and escalated your issue over to one of our User Support specialists via email. If you don't see the message soon, please be sure to check your spam / junk folder. 

Thanks for your patience during this process! 🎧

[arleenpenny]

I have looked everywhere  online for a Pandora customer support phone number and just can't find one.  I have a question regarding my subscription that I can't get answered online. Does anyone know the phone  number?

[AdamPandora]

@arleenpenny Our customer service team does not actually provide phone support.

If you need help with anything, you can send them a message directly for asssitance here.

Thanks for being a part of the community! 🎧

[Joann227]

Need phone number have some questions

[AdamPandora]

@Joann227 While our support team does not currently provide phone support, you can always contact them directly via email by submitting a message through our help page. 

That being said, I'm happy to see if I can help out with anything on my end - if not, I can escalate you over to our support team.

Let me know how I can assist. 

[Dhhaas]

If I can’t talk to a real person on a phone, then please cancel my subscription immediately 

[TannerPandora]

Hi @Dhhaas, 

It looks like you've emailed our User Support team as well. We don't offer phone support but our User Support team will be happy to help via email. Please be on the look out for their response. 

Thanks for posting to community. 

[Alex2]

Need to speak to someone for assistance to set up account properly. 

[AdamPandora]

@Alex2 Nice to see you around the community. 😎

While you can always contact our support team by submitting a message through our help page, I'm happy to see if I can help with this on my end. 

To clarify, did you need some help with creating a new Pandora account?

If so, you should be able to do so by following the steps on our Create an account help page article.

Let me know how it goes.

[Oregoncowgirl]

I'm trying to add another radio to my Pandora acct. It is asking me for a PIN and I have no idea what PIN they are talking about.

[TannerPandora]

Hi @Oregoncowgirl, thanks for posting. Sorry for any trouble with your account. 

Can you do me a favor and take a screenshot/photo of what you're seeing when it asks for a PIN. If you need help with out to take a screenshot, let me know.