cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incorrect login error after entering correct info

Albsadm
Local Performer

I have been trying to reset my password, but without much luck. I'm following the instructions, I do everything it says to. but when I try to login It says "Incorrect Email or Password".  I am tired of going round and round. Please help .

Labels (2)
0 Kudos
1 Solution

Accepted Solutions

Albsadm
Local Performer

my problem with my password has been rectified. Thank You. Very much

 

View solution in original post

13 Replies

AdamPandora
Moderator
Moderator

@Albsadm I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

Albsadm
Local Performer

my problem with my password has been rectified. Thank You. Very much

 

AdamPandora
Moderator
Moderator

Happy to hear that, @Albsadm.

Thanks for being a part of the Community! 😎

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

TrueDisaster77
Local Performer

I’m having the same login problems

0 Kudos

AdamPandora
Moderator
Moderator

@TrueDisaster77 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

dmglenn54
Local Performer

I'm having the same issue as well.  I have reset my password twice and still getting the same error message. I am trying to link my Pandora account to my Alexa.  Please help!

0 Kudos

AdamPandora
Moderator
Moderator

@dmglenn54 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

dmglenn54
Local Performer

Thank you!

AdamPandora
Moderator
Moderator

Always happy to help, @dmglenn54. 😁

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

domcalcio
Local Performer

I am having the same issue only on one of my macbooks. Every other device my user and password work fine.

0 Kudos

AdamPandora
Moderator
Moderator

@domcalcio I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Butt-head-001
Local Performer

I've been fighting this same thing . . . on my server.  The account name and passwords (I tried TWO different accounts) are correct and DO work on other computers.  Resetting the password had no effect.  Same thing no matter which browser I tried.  Pandora would connect and play as long as I didn't try to sign on.

Tried Disabling the anti-virus, the anti-malware, disabled the firewall,  disabled all apps, transferred the Windows Firewall with Advanced Security Policy from another computer on which it WOULD work, and even changed the search engine (I'm not using VPN).  NADA.

Then I remembered a while back that Pandora had given me some connection problems, and would ONLY work with my wireless connection active, and with ONLY my wireless connection active (activating the wired NIC would cause it to crash after a variable delay).  I checked my wireless connections configuration . . . I found that under the Internet Protocol Version 4 (TCP/IPv4) settings,  instead of allowing it to obtain an IP address (and DNS Server) automatically, there was a pre-configured IP address and the gateway address was missing. (I WONDER how that happened???  PIBKAC?). 

ANYWAY, I reset the TCP/IPv4 IP configuration to auto, and disabled the wired NIC.  It's working again. Now, If I can only figure out why the hard-wired connection fails . . . .

0 Kudos

AdamPandora
Moderator
Moderator

@Butt-head-001 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos