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Incorrect login error after entering correct info

LVM
Local Performer

I changed password and hit save. Another box pops up and asked for password. I enter it and I get error message that I entered wrong password. I have tried this at least 5 times.

Help!

 

Moderator Edit: Edited title for clarity

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

AdamPandora
Moderator
Moderator

@LVM I'm going to have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

mytguy
Local Performer

I am having the same problem. The confirm password prompt only accepts the old password.

I should also add that the new password does not stick. I am unable to change the password.

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

AdamPandora
Moderator
Moderator

@mytguy I have escalated your report over to our support team.

They will be contacting you privately via email as well to help look into this.

Please keep an eye out for their message.

Adam | Community Moderator

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

jbowser
Local Performer

I am having this same issue as well.

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

AdamPandora
Moderator
Moderator

Keep an eye out for an email coming from our support team, @jbowser.

They will be sending you a separate message to help look into this further.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

outadventurer
Local Performer

Hello, if this is a systemic issue it would be a great help to your Pandora community to post it here than to have us ask for a private message to fix an annoying system problem.

 

That said, I am concerned my account may have been compromised and I am UNABLE to change my password. I get the same Incorrect password on the confirmation window. I am stuck with a compromised password. Pleas ehelp and fix this for all of your users.

 

Thank you, Robert

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

AdamPandora
Moderator
Moderator

@outadventurer Since the issue you are experiencing involves sensitive account information, this isn't something that we can support publicly over the Community.

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

wardude2010
Local Performer

I am having the same issue.  Can Pandora support please send help my way as well?

Thank you

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

AdamPandora
Moderator
Moderator

@wardude2010 No problem.

I will have our support team send you an email to help look into this.

Please keep an eye out for their message.

Adam | Community Moderator

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

Rook
Local Performer

I have been having the exact same issue as well for over a month now. It really needs to be fixed from a usability standpoint

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Re: Changed Password But Pandora Keeps Showing It's Incorrect

AdamPandora
Moderator
Moderator

@Rook I definitely understand your frustration.

Someone from our support team will be contacting you privately via email to help look into this.

Please keep an eye out for their message.

Adam | Community Moderator

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