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Incorrect login error after entering correct info

LVM
Local Performer

I changed password and hit save. Another box pops up and asked for password. I enter it and I get error message that I entered wrong password. I have tried this at least 5 times.

Help!

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@susanemilton77 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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60 Replies

AdamPandora
Moderator
Moderator

@LVM I'm going to have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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mytguy
Local Performer

I am having the same problem. The confirm password prompt only accepts the old password.

I should also add that the new password does not stick. I am unable to change the password.

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AdamPandora
Moderator
Moderator

@mytguy I have escalated your report over to our support team.

They will be contacting you privately via email as well to help look into this.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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jbowser
Local Performer

I am having this same issue as well.

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AdamPandora
Moderator
Moderator

Keep an eye out for an email coming from our support team, @jbowser.

They will be sending you a separate message to help look into this further.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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wardude2010
Local Performer

I am having the same issue.  Can Pandora support please send help my way as well?

Thank you

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AdamPandora
Moderator
Moderator

@wardude2010 No problem.

I will have our support team send you an email to help look into this.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Rook
Local Performer

I have been having the exact same issue as well for over a month now. It really needs to be fixed from a usability standpoint

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AdamPandora
Moderator
Moderator

@Rook I definitely understand your frustration.

Someone from our support team will be contacting you privately via email to help look into this.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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b21jessica
Local Performer

I'm having the same issue. Help?

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csrichins
Local Performer

Me, too! 

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AdamPandora
Moderator
Moderator

@csrichins I created a ticket for you with our support team.

They will be contacting you privately via email, so please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@b21jessica Someone from our support team will be sending you an email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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joycecee48
Local Performer

I have been trying since November and just tried again and it won't take the new password.  I have been advised my password HAS BEEN BREACHED on my Pandora site!!!  And I can't even change it?!!  Not cool.

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AdamPandora
Moderator
Moderator

@joycecee48 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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ssalavec
Local Performer

I am having the same problem

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karatekid_1
Local Performer

so I've been trying to login on my computer at work and it keeps saying that either the username or password is incorrect when nothing has changed in about 10 years of me having the account. I'm not able to change the password because I don't use that email anymore. what can I do to be able to listen to my music, I don't want to start a new account and have to relike all the songs again. I don't know what to do at this point. 

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AdamPandora
Moderator
Moderator

@ssalavec I am going to have someone from our User Support team reach out to you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@karatekid_1 I have created a ticket with our support team for you.

They will be contacting you privately via email, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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