Invalid birthday when trying to open an account

[Redman1957]

Getting a invalid birthday problem when trying to open an account 

[AdamPandora · Accepted solution]

@Redman1957 Sorry for the confusion.

Try entering just your birth year (e.g., 1975); do not include the month or day of your birthdate.

Hope this helps. Let me know how it goes.

[cklein]

it is not working with just the year

[AdamPandora]

@cklein It looks like you already have an account registered with Pandora, so you won't be able to create a new one with the same email address.

To clarify, were you having trouble logging into this existing account?

Let me know.

[iiiheartmeme_]

i made a mistake and put the wrong birthday

[AdamPandora]

@iiiheartmeme_ You can update the birth year we have on file with your account.

To update your account information, first launch the Pandora app.

• Select the Profile tab and open the Settings gear in the upper right corner.
• Go to Account.
• Update your account preferences as necessary (e.g., birth year, etc.)
• Save your changes when you're done.

Thanks for listening to Pandora!

[1Tanicker1]

Getting invalid birthday

[AdamPandora]

@1Tanicker1 It looks like you already have a Pandora account created.

To clarify, did you need help resetting your password so you can regain access to it?

Let me know.

[IsaiahR14]

it said that sorry something went wrong

[AdamPandora]

@IsaiahR14 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Can you provide me with a screenshot of the error message you're seeing?

Thanks for working with me on this.

[handylew]

trying to enter birthday but coming up invalid

[AlyssaPandora]

Hi there, @handylew. 👋

Sorry to hear that you're running into that error. Looks like you already have an existing Pandora account. 

I've gone ahead and escalated your issue to our team via email. Someone will be reaching out to you soon to offer further assistance with your account. 

Thank you for your patience as we navigate this process together. 🎧