Invalid birthday when trying to open an account

[Redman1957]

Getting a invalid birthday problem when trying to open an account 

[AdamPandora · Accepted solution]

@Redman1957 Sorry for the confusion.

Try entering just your birth year (e.g., 1975); do not include the month or day of your birthdate.

Hope this helps. Let me know how it goes.

[cklein]

it is not working with just the year

[AdamPandora]

@cklein It looks like you already have an account registered with Pandora, so you won't be able to create a new one with the same email address.

To clarify, were you having trouble logging into this existing account?

Let me know.

[iiiheartmeme_]

i made a mistake and put the wrong birthday

[AdamPandora]

@iiiheartmeme_ You can update the birth year we have on file with your account.

To update your account information, first launch the Pandora app.

• Select the Profile tab and open the Settings gear in the upper right corner.
• Go to Account.
• Update your account preferences as necessary (e.g., birth year, etc.)
• Save your changes when you're done.

Thanks for listening to Pandora!

[1Tanicker1]

Getting invalid birthday

[AdamPandora]

@1Tanicker1 It looks like you already have a Pandora account created.

To clarify, did you need help resetting your password so you can regain access to it?

Let me know.

[IsaiahR14]

it said that sorry something went wrong

[AdamPandora]

@IsaiahR14 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Can you provide me with a screenshot of the error message you're seeing?

Thanks for working with me on this.