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Invalid birthday when trying to open an account

Redman1957
Local Performer

Getting a invalid birthday problem when trying to open an account 

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1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@Redman1957 Sorry for the confusion.

Try entering just your birth year (e.g., 1975); do not include the month or day of your birthdate.

Hope this helps. Let me know how it goes.

View solution in original post

11 Replies

AdamPandora
Community Manager
Community Manager

@Redman1957 Sorry for the confusion.

Try entering just your birth year (e.g., 1975); do not include the month or day of your birthdate.

Hope this helps. Let me know how it goes.

cklein
Local Performer

it is not working with just the year

AdamPandora
Community Manager
Community Manager

@cklein It looks like you already have an account registered with Pandora, so you won't be able to create a new one with the same email address.

To clarify, were you having trouble logging into this existing account?

Let me know.

iiiheartmeme_
Local Performer

i made a mistake and put the wrong birthday

 

AdamPandora
Community Manager
Community Manager

@iiiheartmeme_ You can update the birth year we have on file with your account.

To update your account information, first launch the Pandora app.

  • Select the Profile tab and open the Settings gear in the upper right corner.
  • Go to Account.
  • Update your account preferences as necessary (e.g., birth year, etc.)
  • Save your changes when you're done.

Thanks for listening to Pandora!

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1Tanicker1
Local Performer

Getting invalid birthday

 

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AdamPandora
Community Manager
Community Manager

@1Tanicker1 It looks like you already have a Pandora account created.

To clarify, did you need help resetting your password so you can regain access to it?

Let me know.

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IsaiahR14
Local Performer

it said that sorry something went wrong

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AdamPandora
Community Manager
Community Manager

@IsaiahR14 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Can you provide me with a screenshot of the error message you're seeing?

Thanks for working with me on this.

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handylew
Local Performer

trying to enter birthday but coming up invalid

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AlyssaPandora
Community Manager
Community Manager

Hi there, @handylew. 👋

Sorry to hear that you're running into that error. Looks like you already have an existing Pandora account. 

I've gone ahead and escalated your issue to our team via email. Someone will be reaching out to you soon to offer further assistance with your account. 

Thank you for your patience as we navigate this process together. 🎧

Alyssa | Community Manager
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