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Invalid email when trying to access my account

2minicana
Local Performer

I'm also having trouble logging into my original account. It looks like it doesn't exist anymore? I got a new phone and would like to use Pandora in my new device, but can't log in with the email I used to create the account in the first place. When I said to help me with the password, it says that that email is not recognized. I am paying a subscription, and I would like to be able to use the app in my new device. 

What are the options?

 

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@2minicana It sounds like your upgraded account may be registered under a different email address.

I am going to have someone from our support team contact you privately via email to gather additional information, and further assist you with this.

Please keep an eye out for their message. 📬


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.11.24)

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AdamPandora
Community Manager
Community Manager

@2minicana It sounds like your upgraded account may be registered under a different email address.

I am going to have someone from our support team contact you privately via email to gather additional information, and further assist you with this.

Please keep an eye out for their message. 📬


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.11.24)
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