My stations are missing after logging back in

[Gromy888]

I had to uninstall the app on my phone cause it was acting up. When download the app I had lost my list of music i had. Cant retrieve any. What can I do

mod edit: changing title for clarity

[TannerPandora]

Hi @Gromy888! I moved your post to the Subscriptions space in order to keep our community tidy. 

Sounds like you have more than Pandora account, and your subscription was transferred to a second Pandora account. 

I've reached out to our User Support team to follow up with you about this. Please be on the look out for an email from them to the email account associated with your Panodra account. 

Thanks for being a part of community! 

[Tschloemer]

I’ve had the same issue!

[AlyssaPandora]

Hey, @Tschloemer. 👋

Sorry to hear that you're having trouble with your tunes.

Is it possible you are logged into the wrong account on your device?

In the meantime, I would recommend signing out of Pandora, and then signing back in using the email address your main Pandora account is registered with.

Someone from our User Support team will be also be reaching out to assist with your stations in case you have multiple Pandora accounts.

Thanks for your patience during this process! 🎧

[Gw7080]

I upgraded to a family plan and lost most of my stations. Can I get them back?

[TannerPandora]

Hi @Gw7080 thanks for posting to community! I moved your message to this thread because it sounds like you're having a similar problem. 

I checked the account associated with your Pandora account and I do see an extensive station list on my end. Sounds like you may have more than one Pandora account. 

Can you please sign out and and then back in again, be sure that the email address is the same one that was used to upgrade to Premium Family. 

If you're still having trouble, let me know and I'll reach out to our User Support team to follow up with you. 

Thanks again for posting! 🎧

[Master62Key72]

To who this may concern, I am very  disappointed .I have been with pandora radio for years never had any problems. 

I have the premium plus package  I was paying $10.79 per month for the premium plus.

I build of the years 15 different playlists or more, that took me time to do , many hours putting these playlists together .Now I can't  get to half of the playlists I build .Very disappointed I did everything I can to get these playlists back . I removed the app and restored it back. Still was unsuccessful.  

If I don't get a soloution or fix on this problem I will have discontinue my subscription.  

Playlists taken alway why did this happen 

Moderator Edit: Format, Removed Personal Info

[pflorio994]

go to My Collection on your phone - that corrected mine

[AdamPandora]

@Master62Key72 Sorry for any trouble.

It sounds like you may have multiple Pandora accounts set up as the one connected to your community profile isn't currently upgraded.

I reached out to our support team, and then mentioned they will contact you separately via email to help get this resolved.

Please keep an eye out for their message.

Thanks for your patience.

[kidtunny]

I started my subscription in January and now that I have uninstalled the app and reinstalled it I am still not able to login to my profile. All of the stations that I have saved or also nonexistent

[AdamPandora]

@kidtunny I moved your post to this thread since it sounds like you are experiencing a similar issue.

Someone from our User Support team will be contacting you separately via email to help with this.

Keep an eye out for their message! 

[thomvee]

OK, I am not a computer genius so perhaps there's a simple explanation to the fact that all my stations seem to have disappeared except for one and underneath it a half dozen or so "similar artists" are listed? Anybody know about this?

Thanks!