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My account appears lost

Jamesteed
Local Performer

I’ve been paying pandora for years. My iPhone updated now my stations and my account disappeared. Can I get support? 

 

Moderator Edit: Removed Personal Info

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Re: My account appears lost

AdamPandora
Moderator
Moderator

@Jamesteed I moved your post over to this thread since it sounds like you are running into a similar issue: My stations are missing after logging back in

If you are seeing a different set of stations after signing into Pandora, then my guess is your original account is likely set up under a different email address.

I will have someone from our support team reach out to you privately via email to help get this straightened out.

Please keep an eye out for their message.

Thanks for your patience! 

Adam | Community Moderator

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my collection is gone

amyljohnson81
Local Performer

I deleted the app and reinstalled it and my collection is completely gone. It doesn't even show I have a subscription which I pay for every month. Some please help. I've had these stations for years and don't want to start over. Thanks!

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Re: my collection is gone

AdamPandora
Moderator
Moderator

@amyljohnson81 I moved your post over to this thread since it sounds like you are running into a similar issue: My stations are missing after logging back in

If you are seeing a different set of stations after signing into Pandora, then my guess is your original account is likely set up under a different email address.

I will have someone from our support team reach out to you privately via email to help get this straightened out.

Please keep an eye out for their message.

Thanks for your patience! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Thumbs up list

Candy16
Local Performer

My thumbs up songs don’t come up. My list says it’s empty.

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Re: Thumbs up list

AdamPandora
Moderator
Moderator

@Candy16 It sounds like you may have more than one Pandora account.

I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Switching from iOS to Android help.

Cdelacruz
Local Performer

Switches from iOS to Android. Signed in on same account, premium didn't follow and I'm still being charged on my apple account and can't transfer my premium to my new phone. Any solution ideas?

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Re: Switching from iOS to Android help.

AdamPandora
Moderator
Moderator

@Cdelacruz It sounds like you may have more than one Pandora account created.

I will have someone from our support team contact you privately via email to help get this straightened out.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Lost all my stations

akadstat
Local Performer

Was listening... then POOF... no music... Pandora made me recreate my account, which I've done. Now I just want my playlists back..... Please?  Thanks in advance.

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Re: Lost all my stations

AdamPandora
Moderator
Moderator

@akadstat It sounds like your original account is registered under a different email address.

If you remember what email address you originally used, try signing out of Pandora, and then signing back in using that email address.

In the meantime, I will have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Pandora deleted my account and playlists!

SuzanneB
Local Performer

I've had a pandora account for years. Suddenly you deleted it. Making me create a new account. All my music is gone! What's up? Not happy!

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Re: Pandora deleted my account and playlists!

AdamPandora
Moderator
Moderator

@SuzanneB It sounds like your original account may be registered under a different email address.

If you know the email address you originally used to create your account, I recommend signing out of the app/website, and signing back in using that email address.

In the meantime, I will have someone from our support team reach out to you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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