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My stations are missing after logging back in

Gromy888
Local Performer

I had to uninstall the app on my phone cause it was acting up. When download the app I had lost my list of music i had. Cant retrieve any. What can I do

mod edit: changing title for clarity

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Manuel88
Local Performer

I bought a new android phone and installed pandora. However, almost all of my stations are missing. How can I fix this? Thank you.

 

Moderator Edit: Changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey, @Manuel88. πŸ‘‹

I moved your post over to the Account board to keep the community organized.

Based on your message, it sounds like you may be logged into the wrong account on your new device.

A specialist from our User Support team will be in touch with you via email shortly to assist with locating your original account.

Thanks so much for your patience during this process! 🎢

Alyssa | Community Moderator

Let's talk music in Community Chat

thecaswellagenc
Local Performer

Can't see any list of My Collection. It has all disappeared. Why?

 

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Tschloemer
Local Performer
I’ve had the same issue!
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AdamPandora
Moderator
Moderator

@thecaswellagenc Sorry for any trouble.

  • Which device are you using when this happens?
  • Are you using your computer? If not, which device?
  • Also, when you go to My Collection, are you able to view your stations from there?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AlyssaPandora
Moderator
Moderator

Hey, @Tschloemer. πŸ‘‹

Sorry to hear that you're having trouble with your tunes.

Is it possible you are logged into the wrong account on your device?

In the meantime, I would recommend signing out of Pandora, and then signing back in using the email address your main Pandora account is registered with.

Someone from our User Support team will be also be reaching out to assist with your stations in case you have multiple Pandora accounts.

Thanks for your patience during this process! πŸŽ§

Alyssa | Community Moderator

Let's talk music in Community Chat

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Gw7080
Local Performer
I upgraded to a family plan and lost most of my stations. Can I get them back?
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TannerPandora
Moderator
Moderator

Hi @Gw7080 thanks for posting to community! I moved your message to this thread because it sounds like you're having a similar problem. 

I checked the account associated with your Pandora account and I do see an extensive station list on my end. Sounds like you may have more than one Pandora account. 

Can you please sign out and and then back in again, be sure that the email address is the same one that was used to upgrade to Premium Family. 

If you're still having trouble, let me know and I'll reach out to our User Support team to follow up with you. 

Thanks again for posting! 🎧

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Master62Key72
Local Performer

To who this may concern, I am very  disappointed .I have been with pandora radio for years never had any problems. 

I have the premium plus package  I was paying $10.79 per month for the premium plus.

I build of the years 15 different playlists or more, that took me time to do , many hours putting these playlists together .Now I can't  get to half of the playlists I build .Very disappointed I did everything I can to get these playlists back . I removed the app and restored it back. Still was unsuccessful.  

If I don't get a soloution or fix on this problem I will have discontinue my subscription.  

Playlists taken alway why did this happen 

 

Moderator Edit: Format, Removed Personal Info

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pflorio994
Underground

go to My Collection on your phone - that corrected mine

 

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AdamPandora
Moderator
Moderator

@Master62Key72 Sorry for any trouble.

It sounds like you may have multiple Pandora accounts set up as the one connected to your community profile isn't currently upgraded.

I reached out to our support team, and then mentioned they will contact you separately via email to help get this resolved.

Please keep an eye out for their message.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

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kidtunny
Local Performer

I started my subscription in January and now that I have uninstalled the app and reinstalled it I am still not able to login to my profile. All of the stations that I have saved or also nonexistent

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AdamPandora
Moderator
Moderator

@kidtunny I moved your post to this thread since it sounds like you are experiencing a similar issue.

Someone from our User Support team will be contacting you separately via email to help with this.

Keep an eye out for their message! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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thomvee
Local Performer

OK, I am not a computer genius so perhaps there's a simple explanation to the fact that all my stations seem to have disappeared except for one and underneath it a half dozen or so "similar artists" are listed? Anybody know about this?

Thanks!

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AdamPandora
Moderator
Moderator

@thomvee Is it possible you are signed into the wrong account on your device?

It may help to log out, and then log back in using the email address you originally used to create your account with.

In the meantime, someone from our support team will also be reaching out to you separately via email to help make sure this gets resolved.

Please keep an eye out for their message. πŸ“¬

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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Tramell
Local Performer

Hi Pandora help me re-log in this afternoon and I have lost all of my collections, all my favorite songs and all of my playlists. Does anyone have any suggestions on retrieving all the music I do pay a monthly subscription.

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AdamPandora
Moderator
Moderator

@Tramell It sounds like you may be possibly logged into the wrong account on your device.

I recommend signing out, and then signing back in using the email address your original Pandora account is registered under.

Our support team will also be contacting you via email to help make sure this gets resolved.

Keep an eye out for that message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Sdinger73
Local Performer

I had to get a new phone and got everything switched over but I cannot get my stations back and I have Pandora plus 4 subscription

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darrind-07
Local Performer

For some reason my login was logged out after my phone updated. When I opened the pandora app And logged back in all of my stations and playlist were gone. I am current on my premium account. It I have been a premium member for two years and had a great collection of songs. Can anyone please help me. 

thank you

 

Darrin

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Amycochenour
Local Performer

Turned my phone off and back on- then like 90% of my stations were gone and so was my subscription after it asked my to sign back in- went from hundreds of stations  6-7 and nothing on offline 

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