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Re: Accessing account on Yamaha device

Local Performer

Having a similar problem on a Yamaha RX- V671. Was recently asked to sign back into my Pandora account on the Yamaha RX- V671. When I signed in with the same account/email address all my stations were removed. When I log into my Pandora account with a Windows PC using Firefox all my stations are listed.

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Re: Accessing account on Yamaha device

Moderator
Moderator

@Sam63 It sounds like you may be logged into the wrong account - I checked the Pandora account connected to your Community profile, and I am not seeing any recent sign-in attempts on a Yamaha device. 

I recommend signing out of your Yamaha device, and then signing back in using the same email address that is connected to your Community profile.

Let me know if this helps. 

Adam | Community Moderator

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Re: Accessing account on Yamaha device

Local Performer

You were correct. Somehow my Yamaha receiver had a Yahoo email address logged in, a name or address I do not know. I was able to log out the unknown address then logged in with my email address and my stations were there. Thanks for the help.

 

Pandora should be made aware of this incident and look into how another email address with log in credentials was able to log into my account. Thanks again.

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Re: Accessing account on Yamaha device

Moderator
Moderator

@Sam63 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Adam | Community Moderator

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Re: What happened to all my stations?

Local Performer

Hi. after a phone update, I too have lost all of my stations.  I do have a 2nd account, but both are free accounts.  If I have to, I wil revreate my stations, bit I ahouldn't have to do that.

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Re: What happened to all my stations?

Moderator
Moderator

@Aleia I will have someone from our support team contact privately via email to help look into this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Lost playlist

Underground

Hello. I am having a similar issue. I didn't get a new phone, but my playlists are suddenly missing from my mobile device. I tried adding a new playlist, but it won't appear. My playlists load up on my laptop, but I'm fearful they will disappear with time as well. This has been occuring since I have been getting Pandora premium offers despite already being subscribed. Is there a way to fix this?

Edit: I have only one account.

Edit 2: I have resolved my own issue and located the playlists.

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Re: Lost playlist

Moderator
Moderator

@Skiddlewinks Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Hope we continue to see you around the Community! :pandora:

Adam | Community Moderator

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My Collections Are Missing

Local Performer

Hi:

I switched phones today, and upon logging back into my Pandora account, majority of my stations and "thumbs up" songs are missing. I've tried re-installing the app several times to no avail. Please help, I've had my stations for several year and I would hate to have to start from scratch.

Thank you!

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Re: My Collections Are Missing

Moderator
Moderator

@shen It sounds like you may have multiple accounts registered with Pandora if you are now seeing a different station list after signing in on your new phone.

I am going to have someone from our support team contact you privately via email to help make sure this gets straightened out.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Retrieve previous collections

Local Performer

I recently upgraded and changed my email/password and I lost my collections and play list, how can I get it back?

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Re: Retrieve previous collections

Moderator
Moderator

@Tnjed54 It sounds like you may have more than one account registered with Pandora.

I am going to have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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