@thomvee Is it possible you are signed into the wrong account on your device?
It may help to log out, and then log back in using the email address you originally used to create your account with.
In the meantime, someone from our support team will also be reaching out to you separately via email to help make sure this gets resolved.
Please keep an eye out for their message. 📬
Hi Pandora help me re-log in this afternoon and I have lost all of my collections, all my favorite songs and all of my playlists. Does anyone have any suggestions on retrieving all the music I do pay a monthly subscription.
@Tramell It sounds like you may be possibly logged into the wrong account on your device.
I recommend signing out, and then signing back in using the email address your original Pandora account is registered under.
Our support team will also be contacting you via email to help make sure this gets resolved.
Keep an eye out for that message.
Turned my phone off and back on- then like 90% of my stations were gone and so was my subscription after it asked my to sign back in- went from hundreds of stations 6-7 and nothing on offline
@Amycochenour It sounds like you may have multiple accounts set up with Pandora - one that is upgraded, and one that is registered with the free service.
Our support team will be contacting you separately via email to help get this straightened out.
Please keep an eye out for their message!
For some reason my login was logged out after my phone updated. When I opened the pandora app And logged back in all of my stations and playlist were gone. I am current on my premium account. It I have been a premium member for two years and had a great collection of songs. Can anyone please help me.
@darrind-07 Our support team has confirmed that they will be contacting you separately via email to help make sure this gets resolved.
They believe this may be an issue with having multiple Pandora accounts registered under different email addresses.
Please keep an eye out for their message.
I had to get a new phone and got everything switched over but I cannot get my stations back and I have Pandora plus 4 subscription
@Sdinger73 I moved your post to this thread since it sounds like you are experiencing a similar issue.
Our support team believes you may have multiple accounts registered under different email addresses which is causing the confusion.
They will be contacting you separately via email to help make sure this gets figured out.
Keep an eye out for their message!
@SandC I have confirmed with our support team that they will be reaching out to you via email at the email address your Pandora account is registered under.
Please keep an eye out for their message, and they will be happy to look into this.
Just got new phones. Logged in and all but one station are gone. Logged in from PC and same thing..all stations and playlists gone. Help please!