Lost stations and playlists

[AdamPandora]

@mwagstrom Nice to see you around the community.

My guess is you likely have a second account set up under a different email address where your original stations are located.

Our support team will be contacting you separately via email to help ensure you are able to access the correct account. 

[mwagstrom]

Thank you.

[Gorrockis7]

Same here please help. Using the only email I got!

[AdamPandora]

@Gorrockis7 Our support team has taken a quick look and confirmed that you do have two accounts - an old one where your original stations are set up, and new one you recently created using the email address your community profile is associated with.

They will be contacting you via email to help get this resolved, so please keep an eye out for their message.

Thanks for being a part of the community! 🎶

[robin-king]

I have just logged into Pandora for the first time in several motns to be met with not my stations but some rap crap.

Where have all my stations gone to?

mod edit: changing title for clarity

[TannerPandora]

Hi @robin-king I've moved your post to our Collections Board.  Can you clarify if you mean rap stations are appearing in your collection or if rap music has been added to a station(s). 

• If rap music is coming through on a station(s) - can you let me know which station?

I checked your station list and see that the last three station added to your list was on 8/30/2019, 10/01/2019 and 10/4/2019. These stations have been since deleted. 

If you believe that someone may have access to your account, we can take steps to help protect your account. 

Let me know. 

[GFRED]

I did something to lose My Collection on my phone but it is still there on my desktop. When I select the Pandora icon on my phone it takes me to Pandora with no My Collection

Moderator Edit: Edited title for clarity

[AdamPandora]

@GFRED It sounds like you may have multiple accounts set up if you are seeing a different collection on your computer than on your phone. 

I recommend signing out of Pandora on your phone, and then logging back in using the email address tied to the Pandora account you are signed into your computer with. 

In the meantime, our support team has also confirmed that they will be contacting you via email to help make sure this gets resolved.

Keep an eye out for their message!

[Manuel88]

I bought a new android phone and installed pandora. However, almost all of my stations are missing. How can I fix this? Thank you.

Moderator Edit: Changed title for clarity

[AlyssaPandora]

Hey, @Manuel88. 👋

I moved your post over to the Account board to keep the community organized.

Based on your message, it sounds like you may be logged into the wrong account on your new device.

A specialist from our User Support team will be in touch with you via email shortly to assist with locating your original account.

Thanks so much for your patience during this process! 🎶

[Nette80]

How can i get assistance when I renewed my subscriptions my entire collection of songs was deleted

[AdamPandora]

@Nette80 Someone from our support team will be reaching out to you via email to look into this further.

Please keep an eye out for their message!