cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My stations are missing after logging back in

Gromy888
Local Performer

I had to uninstall the app on my phone cause it was acting up. When download the app I had lost my list of music i had. Cant retrieve any. What can I do

mod edit: changing title for clarity

Labels (1)
0 Kudos
166 Replies

Curamengc
Local Performer

How do I get all my stations back from my old subscription

I recently reactivated myself account and all my former subscriptions are gone. How do I retrieve them?

0 Kudos

AdamPandora
Moderator
Moderator

@Curamengc I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

famhei22
Local Performer

My phone did a system update and now all my saved music is gone. Any idea on if I can get that back and how to do that would be very appreciated !

0 Kudos

AdamPandora
Moderator
Moderator

@famhei22 It looks like you have multiple Pandora accounts registered with Pandora.

I am going to have someone from our support team contact you privately via email to help get you logged into the correct account.

Please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

jomaraki
Local Performer

I had a lifetime subscription.  I admit there was a lot of animosity on my part because of the changes they made, I could no longer maintain a radio to link to my car radio.  So I terminated the contact.   I had several years of no Pandora and after retiring, I find that Pandora is needed in my life.  So I come back.  And I cannot find my old stations. I had two XKING RADIO and Southern Gospel.  Cannot locate them.  And I guess that was my mistake.  Of course, now will just have to redo everything and see if I can get back some sanity.

0 Kudos

AdamPandora
Moderator
Moderator

@jomaraki It sounds like you have multiple Pandora accounts registered with Pandora.

I am going to have someone from our support team contact you privately via email to help get you logged into the correct account.

Please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

jiveflower
Local Performer

I just had that happen to me.
I’ve had collected music, playlists and downloads disappear many times before, however this time everything disappeared. 
Suddenly I had an idea and went to my profile - where I found every playlist I’ve ever created and listened to! 
If you haven’t already resolved this issue or when (cause it inevitably will) it happens again, check your profile.

0 Kudos