The real loss Pandora will probably experience is fewer new members. This is how: Most people talk about things they like and don't like with friends. It's called word of mouth, and I'm pretty sure there are going to be many disgruntled Pandora users over this. Some may take their money elsewhere, but what I'm saying is that is the tip of the iceberg. Just imagine all the unhappy Pandora users around Christmas time when families are getting together and talking about their experiences with internet radio companies. Suddenly because you had a bad experience, now your cousins have heard it too. And, guess what that happy time where people discuss stuff is now a gathering of people discussing their dissatisfaction over their experience with Pandora. Pandora didn't just lose 1 unhappy customer, but in families everywhere they possibly lose future gains, including the not just the person who is unhappy, and not just the family that won't waste their time on Pandora because their relative didn't like it, but now the kids are going to go back to school, and when they are; they are telling not only their relatives, but their friends at school. Dear Pandora, with bad decisions like this one, you are killing your market share as you lose customers over bad decisions.
