Soundboard took my 50 points

[Saboku]

I took a Soundboard servey on 2/25, which said I had 45 points (before the servey), I got another email today, which now says I have 0 points, but I did NOT redeem anything, nor get any email saying I got anything.

[Saboku]

unsure if action was taken or not, but as of 10 minutes ago I finally got an amazaon gift card email

[AdamPandora · Accepted solution]

Happy to hear that, @Saboku!

Sorry for the delay, howeverI wanted to hold off on replying while I was in touch with the team in charge of the Soundboard survey.

Thanks for letting me know this has now been taken care of.

Hope we continue to see you around the Community! 😎

[upsmikegmail]

My points show zero now, and I had probably 45 points. Where did they go? 

[AdamPandora]

@upsmikegmail Our Soundboard team mentioned that you redeemed your $5 reward on April 6th.

After your reward was claimed, your points totals then reset to 0, so you are now building your way back up to 50 points for another reward.

Hope this helps explain!

[zavalar]

Can you please tell me where did you summited your issue regarding missing points/rewards because I followed a link for that sort of thing but never got a confirmation or number case to verify the query went through. Thanks. 

[AdamPandora]

@zavalar I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[zavalar]

Thanks Adam, the issue has been resolved.

[beeboop]

Hi AdamPandora,

I have the same issue as the other members above.  On 5/24/2023 I had 45 points and on the next email, it shows I had 0 point even though I did not redeem it.  I also completed another survey (or more) since then so I know I have reached 50 points.  Can you help me look into this please?

Thanks,

Aimee

[AdamPandora]

@beeboop The team in charge of the survey has manually sent you an email with a link to redeem your gift card.

Hope this helps!