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T-Mobile: Listened 4 consecutive days, how do I get ad free?

klbgwilliams
Local Performer

I heard several advertisements stating that if you listen for 4 consecutive days before the end of January you get a month of ad-free. How do I capitalize on that?

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31 Replies

Mtwilson1989
Local Performer

I've been hearing an ad lately for listening 3 consecutive days, 4th day ad free. How do I receive the 4th day ad free?

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LeonPandora
Pandora
Pandora

Hi @Mtwilson1989,

Welcome to Pandora! I have created a ticket with our support team for you so they can further assist you.

They will be reaching out via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for your patience in the meantime!

tracy98110
Local Performer

I have the same situation--have listened for 5 days in a row now, on my mobile device, and no ad-free day has shown up.  Has anybody had success, since all Pandora says is that they will create a ticket with their support team.  Instead, why not tell people in the forum how to make it work?

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AdamPandora
Community Manager
Community Manager

@tracy98110 I definitely understand your frustration.

Since this is an account related issue, our support team will need to reach out privately in order to further assist.

I have created a ticket with our support team for you as well.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for being a part of the community! 

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EmJay90
Local Performer

The support team reached out to me by email and added an ad-free day to my account. Unfortunately, I don't think there's any way that we can fix it ourselves.

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TheBigRizz
Local Performer

There was an add run the last few weeks….”listen 5 days in a row, receive 5 days, no adds”

I listen every day…and did not receive the promo.   What am I missing?

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LeonPandora
Pandora
Pandora

Hi @TheBigRizz,

To keep things organized, I moved your post over to the existing thread related to this topic: Listened 4 consecutive days, how do I get ad free?

I have also created a ticket with our support team for you as well.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

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DaddyB
Local Performer

I heard a promotion that said listening to Pandora for three/four consecutive days gets the next day free. I listen to Pandora at work on weekdays consistently. How to claim this promotion?

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MariaPandora
Pandora
Pandora

Hi @DaddyB, welcome to the our Community!

I moved your post over to this existing thread related to this topic: Listened 4 consecutive days, how do I get ad free?

Also, I created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for posting in the Community!
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Brownbear360
Local Performer

Same here. I drive a lot and been hearing this ad for a while. I’ve cycled through the 4 days and nothing. Seems more like a scam every day i hear it. And now I had to agree to whatever terms they put just to be able to post about their false advertisement. That’s why I’m to downloading Spotify as i write this.  Pandora used to be good. Now 🤷🏾

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AdamPandora
Community Manager
Community Manager

@Brownbear360 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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AdamPandora
Community Manager
Community Manager

Note: This message has been Accepted as a Solution to flag the current steps and/or status of this thread so that it appears at the top. This post will be updated with more information as it is provided to the moderation team.


Pandora Update (07.15.24): Hi friends 👋

If you are experiencing issues with this, you will need to contact our support team directly for further assistance.

Please fill out our contact form, and someone from our support team will reach back out via email.

Thanks for being a part of the community! :pandora:

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