How do I manage devices that are connected, and boot those that we no longer want authenticated. Someone is adding stations to my account. How do I remove users?
Pandora update (11/22/22):
If you're receiving a "Someone else is listening message" or would like to log out of all devices, you can now do this from a computer.
To reset your password & remove devices:
To only remove devices:
If you don't have access to a computer or require further assistance, let us know!
@g8fulmike At this time, listeners cannot view or remove devices logged into their accounts manually.
I recommend upvoting this feature request with a ❤️if you want to see this offered on Pandora: Someone else listening - Show what other device is being used
In the meantime, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.
If you haven't already, you will also need to change your password in order to fully secure your account.
Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.
Hope this helps!
@AdamPandoracan you please do the same for my account? I have an issue with an unauthorized user as well.
No problem, @mvdrilling.
I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.
If you haven't already, you will also need to change your password in order to fully secure your account.
Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.
Hope this helps!
Can you please do the same to my account (remove all devices). Someone has added several stations & is thumbs upping all sorts of songs I do not like. Thank you! Candi
@candilove I do see you have an open case with our support team regarding this issue.
If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!
Hello,
Please remove all devices from my account as well.
@angie_olmo I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.
If you haven't already, you will also need to change your password in order to fully secure your account.
Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.
Hope this helps!
Could you please do the same for me? I have an unauthorized user. Thanks!
@Fairlane I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.
If you haven't already, you will also need to change your password in order to fully secure your account.
Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.
Hope this helps!
Thanks! I already changed my password.
@Fairlane Always happy to help!
I want to remove unauthorized users, I'm the only one who should have access
I want to stop people from accessing my account without having to delete my account. Adam help me remove them.
@Jennibee79 If you're receiving a "Someone else is listening message" or would like to log out of all devices, you can now do this from a computer.
To reset your password & remove devices:
To only remove devices:
If you don't have access to a computer or require further assistance, let us know!
Pandora update (11/22/22):
If you're receiving a "Someone else is listening message" or would like to log out of all devices, you can now do this from a computer.
To reset your password & remove devices:
To only remove devices:
If you don't have access to a computer or require further assistance, let us know!
I don't even have the option available to me. Could you please help me remove devices from my account?
@TheAbyssXD I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.
If you haven't already, you will also need to change your password in order to fully secure your account.
Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.
Hope this helps!