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Unauthorized Users!

g8fulmike
Local Performer

How do I manage devices that are connected, and boot those that we no longer want authenticated.  Someone is adding stations to my account. How do I remove users?

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@g8fulmike At this time, listeners cannot view or remove devices logged into their accounts manually.

I recommend upvoting this feature request with a ❤️if you want to see this offered on Pandora: Someone else listening - Show what other device is being used

In the meantime, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

11 Replies

AdamPandora
Moderator
Moderator

@g8fulmike At this time, listeners cannot view or remove devices logged into their accounts manually.

I recommend upvoting this feature request with a ❤️if you want to see this offered on Pandora: Someone else listening - Show what other device is being used

In the meantime, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

mvdrilling
Local Performer

@AdamPandoracan you please do the same for my account? I have an issue with an unauthorized user as well. 

0 Kudos

AdamPandora
Moderator
Moderator

No problem, @mvdrilling.

I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

candilove
Local Performer

Can you please do the same to my account (remove all devices).  Someone has added several stations & is thumbs upping all sorts of songs I do not like.  Thank you!  Candi

0 Kudos

AdamPandora
Moderator
Moderator

@candilove I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

angie_olmo
Local Performer

Hello,

Please remove all devices from my account as well.

0 Kudos

AdamPandora
Moderator
Moderator

@angie_olmo I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Fairlane
Local Performer

Could you please do the same for me? I have an unauthorized user. Thanks!

0 Kudos

AdamPandora
Moderator
Moderator

@Fairlane I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Fairlane
Local Performer

Thanks! I already changed my password.

AdamPandora
Moderator
Moderator

@Fairlane Always happy to help! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos