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Unauthorized user on my account

Klm38
Local Performer

Some how my ex is adding stations to my pandora account. I deleted an old account that was linked ro his roku hoping that would solve the problem but when i created a new account the same thing is happening.  I know it is him because it was a special station i had for him and i. I have deleted it so many times but it keeps on coming back along with another one i know he listens to. 

 

Moderator Edit: Edited title for clarity

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599 Replies

Frenchynyc
Local Performer

Other listeners I am not aware of are on my account how do I see who and how to stop

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AdamPandora
Moderator
Moderator

@Frenchynyc Our support team can help with this - I will have one of our support specialists reach out to you via email to get this resolved.

Keep an eye out for their message. 

Adam | Community Moderator

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bryanerb1
Local Performer

I'm hoping someone can help me! I do not use the desktop app like some of these other people. But I keep having a few different Latino musicians added to my stations almost everyday. It is super annoying I only use that Android app and the app on my TV / Roku. I have changed my account username and password and this keeps happening. It makes me feel like my account has been hacked I need assistance.

AdamPandora
Moderator
Moderator

@bryanerb1 If you believe an unauthorized user accessing your account, and would like help with disassociating or removing any devices that are logged into your account, you can contact our support team for further assistance.

At this time, listeners cannot view or remove devices logged into their accounts manually.

In the meantime, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

With this being said, I have reached out to our support team on your behalf, and have requested they contact you directly via email to make sure this gets resolved.

Please keep an eye out for their message. 📬

Thanks for your patience! 

Adam | Community Moderator

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View solution in original post

Dancolestl
Local Performer

Everyday, possibly more than once a day, I have the same hispanic artists added to my stations( and 1 80's Pop station) I am not adding them, I delete them daily, only to have them back in my station list later.  I have changed my password and still have the same issue. I dont pay for any aspect of my pandora account, so what in the world would someone be using my account for? Aslo super annoyed that all my ads are now in spanish. I do not speak spanish, so its lost on me as a consumer. 

AdamPandora
Moderator
Moderator

@Dancolestl I moved your post to this thread since it sounds like someone else is accessing your account without your authorization.

Someone from our support team will be contacting you separately via email to help look into this.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Ed59
Local Performer

I'm experiencing the same thing. Did you get it resolved?

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AdamPandora
Moderator
Moderator

@Ed59 I have escalated your report to our support team.

They will be contacting you separately via email to help secure your account.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Mament1124
Local Performer

Why is it so impossible to remove an unauthorized user or simply sign out of all devices!?!?!?!?!

AdamPandora
Moderator
Moderator

@Mament1124 I moved your post to this thread since you are running into a similar issue.

At this time, listeners cannot view or remove devices logged into their accounts manually.

I recommend giving this existing feature request a ❤️if you want to see this option offered on Pandora. 

In the meantime, I will have someone from our support team contact you privately via email to help secure your account.

Please keep an eye out for their message. 📬

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Jus54ski
Local Performer

So my original account was hacked into. Changed the email and password. Any way to fix this or somehow delete the account a different way

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Jus54ski
Local Performer

So I got an email saying my email was changed so I went to login to change it back and someone hacked into my account and change my email and password now I can’t delete the account or change it back to my information. what should I do?

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AlyssaPandora
Moderator
Moderator

Hey there, @Jus54ski. 👋

Sorry to hear that happened. Your issue has been escalated and someone from our User Support team will be contacting you via email to offer further assistance with ensuring the security of your Pandora account. 

Please be on the look out for their email soon. 📬

Alyssa | Community Moderator

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MoeJoe
Local Performer

How do I removed devices from my pandora account?

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TannerPandora
Moderator
Moderator

Hi @MoeJoe, thanks for posting to community. 

Currently, it's not possible to remove devices on your end at this time, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

In the meantime, I've asked our User Support team to remove all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

Hope this helps. Thanks for being part of community. 

Tanner | Community Moderator

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Music104
Local Performer

How do I remotely remove my pandora account from a smart TV?

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AdamPandora
Moderator
Moderator

@Music104 Our User Support team can help with this.

They will be contacting you privately via email to get this process started.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Kj02
Local Performer

I have an unauthorized user on my account 

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AdamPandora
Moderator
Moderator

@Kj02 I moved your post to this thread since you are running into a similar issue.

I will have someone from our User Support team reach out to you privately via email to further investigate.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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nicolebknowles7
Local Performer

I added my Pandora account to a Sonos that was used at my workplace. I have recently lost my job but was unable to sign out of my Pandora account on that Sonos system. I need to remove them ASAP as they are continuing to use my Pandora account. Please help! 

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