Unauthorized user on my account

[Klm38]

Some how my ex is adding stations to my pandora account. I deleted an old account that was linked ro his roku hoping that would solve the problem but when i created a new account the same thing is happening.  I know it is him because it was a special station i had for him and i. I have deleted it so many times but it keeps on coming back along with another one i know he listens to. 

Moderator Edit: Edited title for clarity

[Frenchynyc]

Other listeners I am not aware of are on my account how do I see who and how to stop

[AdamPandora]

@Frenchynyc Our support team can help with this - I will have one of our support specialists reach out to you via email to get this resolved.

Keep an eye out for their message. 

[bryanerb1]

I'm hoping someone can help me! I do not use the desktop app like some of these other people. But I keep having a few different Latino musicians added to my stations almost everyday. It is super annoying I only use that Android app and the app on my TV / Roku. I have changed my account username and password and this keeps happening. It makes me feel like my account has been hacked I need assistance.

[AdamPandora · Accepted solution]

@bryanerb1 If you believe an unauthorized user accessing your account, and would like help with disassociating or removing any devices that are logged into your account, you can contact our support team for further assistance.

At this time, listeners cannot view or remove devices logged into their accounts manually.

In the meantime, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

With this being said, I have reached out to our support team on your behalf, and have requested they contact you directly via email to make sure this gets resolved.

Please keep an eye out for their message. 📬

Thanks for your patience! 

[Dancolestl]

Everyday, possibly more than once a day, I have the same hispanic artists added to my stations( and 1 80's Pop station) I am not adding them, I delete them daily, only to have them back in my station list later.  I have changed my password and still have the same issue. I dont pay for any aspect of my pandora account, so what in the world would someone be using my account for? Aslo super annoyed that all my ads are now in spanish. I do not speak spanish, so its lost on me as a consumer. 

[AdamPandora]

@Dancolestl I moved your post to this thread since it sounds like someone else is accessing your account without your authorization.

Someone from our support team will be contacting you separately via email to help look into this.

Please keep an eye out for their message. 

[Ed59]

I'm experiencing the same thing. Did you get it resolved?

[AdamPandora]

@Ed59 I have escalated your report to our support team.

They will be contacting you separately via email to help secure your account.

Thanks for your patience.

[Mament1124]

Why is it so impossible to remove an unauthorized user or simply sign out of all devices!?!?!?!?!

[AdamPandora]

@Mament1124 I moved your post to this thread since you are running into a similar issue.

At this time, listeners cannot view or remove devices logged into their accounts manually.

I recommend giving this existing feature request a ❤️if you want to see this option offered on Pandora. 

In the meantime, I will have someone from our support team contact you privately via email to help secure your account.

Please keep an eye out for their message. 📬

[Jus54ski]

So my original account was hacked into. Changed the email and password. Any way to fix this or somehow delete the account a different way

[Jus54ski]

So I got an email saying my email was changed so I went to login to change it back and someone hacked into my account and change my email and password now I can’t delete the account or change it back to my information. what should I do?

[AlyssaPandora]

Hey there, @Jus54ski. 👋

Sorry to hear that happened. Your issue has been escalated and someone from our User Support team will be contacting you via email to offer further assistance with ensuring the security of your Pandora account. 

Please be on the look out for their email soon. 📬

[MoeJoe]

How do I removed devices from my pandora account?

[TannerPandora]

Hi @MoeJoe, thanks for posting to community. 

Currently, it's not possible to remove devices on your end at this time, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

In the meantime, I've asked our User Support team to remove all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

Hope this helps. Thanks for being part of community. 

[Music104]

How do I remotely remove my pandora account from a smart TV?

[AdamPandora]

@Music104 Our User Support team can help with this.

They will be contacting you privately via email to get this process started.

Please keep an eye out for their message.

[Kj02]

I have an unauthorized user on my account 

[AdamPandora]

@Kj02 I moved your post to this thread since you are running into a similar issue.

I will have someone from our User Support team reach out to you privately via email to further investigate.

Please keep an eye out for their message. 

[nicolebknowles7]

I added my Pandora account to a Sonos that was used at my workplace. I have recently lost my job but was unable to sign out of my Pandora account on that Sonos system. I need to remove them ASAP as they are continuing to use my Pandora account. Please help!