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Re: Stations being added that I didn't add

Underground

Yes, still having trouble. I have not received message from support team. 

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Re: Stations being added that I didn't add

Moderator
Moderator

@enovie Our support team has emailed two messages so far to the email address your community profile is associated with.

If you aren't seeing those messages, I recommend reaching out to them on your end as it sounds like their messages are somehow getting filtered from your inbox.

You can contact them directly for assistance here.

 

Adam | Community Moderator

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How to Delete Thumbs

Local Performer

My account was hijacked for an unknown period of time...and now that I'm back to using Pandora, I'd like to clean up the account by deleting all of the thumbs. I did not find a way to accomplish this task. How can this be done?

 

Thanks

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Re: How to Delete Thumbs

Moderator
Moderator

@mcessna I moved your post to this thread and will have someone from our support team reach out to you separately via email to help ensure your Pandora account is secure.

In the meantime, here is a helpful article with instructions on how you can edit and remove thumb ratings on your collected stations.

Keep an eye out for their message! 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: How to Delete Thumbs

Local Performer

Thank you for the quick response!

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Re: How to Delete Thumbs

Moderator
Moderator

@mcessna Always happy to help! 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Someone else listening message

Local Performer

This account does not belong to Hamund Fuyati!! Please correct this right away!!

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Re: Someone else listening message

Moderator
Moderator

@Kflota I moved your post to this thread since it sounds like someone else may be accessing your account without your consent.

I will have someone from our support team reach out to you via email to help make sure this gets resolved.

Please keep an eye out for their message. 📝

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Someone else listening message

Local Performer
Same thing happening here. Random stations being added, mine gone missing. Help!
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Re: Someone else listening message

Moderator
Moderator

@cninaphillips I will make sure one of our support specialists sends you an email directly to help with this.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Kick unauthorized users off my account

Local Performer

I can’t remove devices off my account. It has been hacked

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Re: Kick unauthorized users off my account

Moderator
Moderator

@anniewalley Our support team has informed me that you currently have a case open with them regarding this issue.

Please keep an eye out for their email reply and they will be happy to further assist you with this. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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