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Re: Log off all devices

Moderator
Moderator

@Frenchynyc Our support team can help with this - I will have one of our support specialists reach out to you via email to get this resolved.

Keep an eye out for their message. 

Adam | Community Moderator

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Re: Station being added that I didn't add.

Local Performer

I'm hoping someone can help me! I do not use the desktop app like some of these other people. But I keep having a few different Latino musicians added to my stations almost everyday. It is super annoying I only use that Android app and the app on my TV / Roku. I have changed my account username and password and this keeps happening. It makes me feel like my account has been hacked I need assistance.

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Re: Station being added that I didn't add.

Moderator
Moderator

@bryanerb1 If you believe an unauthorized user accessing your account, and would like help with disassociating or removing any devices that are logged into your account, you can contact our support team for further assistance.

At this time, listeners cannot view or remove devices logged into their accounts manually.

In the meantime, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

With this being said, I have reached out to our support team on your behalf, and have requested they contact you directly via email to make sure this gets resolved.

Please keep an eye out for their message. 📬

Thanks for your patience! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Station being added that I didn't add.

Local Performer

I have an unauthorized user listening on my account and I can't ever listen to my music. Why can't there be a easy way to stop this? I'm paying for a service someone else uses and I keep getting sent to a forum to help.

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Re: Station being added that I didn't add.

Moderator
Moderator

Hi there, @Scurley3. 👋

Sorry to hear that you're experiencing this. I've escalated your case to our User Support team. Someone has already reached out to you via email to help ensure the security of your Pandora account. 

If you don't see the email yet, please check your spam / junk folder to make sure it didn't end up there.

Our User Support team is always happy to help and can be reached via email here:

Thanks for your patience during this process! 🎧

 

Alyssa | Community Moderator

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Stations added daily i didn't add

Local Performer

Everyday, possibly more than once a day, I have the same hispanic artists added to my stations( and 1 80's Pop station) I am not adding them, I delete them daily, only to have them back in my station list later.  I have changed my password and still have the same issue. I dont pay for any aspect of my pandora account, so what in the world would someone be using my account for? Aslo super annoyed that all my ads are now in spanish. I do not speak spanish, so its lost on me as a consumer. 

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Re: Stations added daily i didn't add

Moderator
Moderator

@Dancolestl I moved your post to this thread since it sounds like someone else is accessing your account without your authorization.

Someone from our support team will be contacting you separately via email to help look into this.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Stations added daily i didn't add

Local Performer

I'm experiencing the same thing. Did you get it resolved?

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Re: Stations added daily i didn't add

Moderator
Moderator

@Ed59 I have escalated your report to our support team.

They will be contacting you separately via email to help secure your account.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

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FRUSTRATED

Local Performer

Why is it so impossible to remove an unauthorized user or simply sign out of all devices!?!?!?!?!

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Re: FRUSTRATED

Moderator
Moderator

@Mament1124 I moved your post to this thread since you are running into a similar issue.

At this time, listeners cannot view or remove devices logged into their accounts manually.

I recommend giving this existing feature request a ❤️if you want to see this option offered on Pandora. 

In the meantime, I will have someone from our support team contact you privately via email to help secure your account.

Please keep an eye out for their message. 📬

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Account hacked

Local Performer

So I got an email saying my email was changed so I went to login to change it back and someone hacked into my account and change my email and password now I can’t delete the account or change it back to my information. what should I do?

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