Hey there, @Constantwhatwho. 👋
Sounds like you're having trouble with someone else accessing your Pandora account. I've escalated your issue to our User Support team for further assistance. They will be emailing you soon to help out.
Thanks so much for letting us know about this! 🎧
Agreed. No one in my family is using my Pandora account (Alexa, etc.), but I am getting a frequent prompt that someone else is trying to access my account. I've changed my password, but that did not resolve it. I cannot believe that there's not an option to log out of all accounts.
Hi there, @lucylking. 👋
I completely understand where you're coming from. I'm sorry for the continued trouble.
Looks like you contacted our User Support team via email recently. If you don't see their response, please check your spam / junk folder. It appears that they were able to remove the devices logged into your account for you.
If you'd like to have the ability to remove all devices logged into your account, please upvote this suggestion: Someone else listening - Show what other device is being used
To upvote, simply click on the ❤️ icon next to the title of the suggestion.
Hope this info is helpful. 🎧
I've gone ahead and asked our User Support team to remove all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect.
If you'd like to see which devices are associated with your account, I'd recommend visiting the following feature request and giving it a like: Someone else listening - Show what other device is being used
Let me know if you continue to have trouble.
the Pandora Premium family account I have had for years was hijacked. they changed my email and password so of course now i can't get into it. There are years of playlists and collections in there and I'm beyond mad! Is there anyway to get it back or am I doomed to start all over? FYI, email address was changed if anyone would like to send them a message.