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Unwanted Voice

as98
Local Performer

When listening to Pandora, all of a sudden a voice keeps interrupting my music & telling me the time constantly.  How do I get rid of this??!!  It has never happened before, but continues to do so

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AdamPandora
Community Manager
Community Manager

@as98 This sounds related to Google Assistant, which isn't actually controlled by the Pandora app.

For help with turning that setting off, you'll need to reach out to Samsung support directly.

Hope this helps!

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AdamPandora
Community Manager
Community Manager

@as98 Could you tell me a bit more about what is happening?

Is it an advertisement that is playing?

What is the voice you are hearing saying when it interrupts your music?

Also, are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 

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as98
Local Performer
I listen to Pandora on my phone, a Samsung A51 Android. I've never had
this happen before, but all of a sudden, as I'm listening, I hear a ping,
the music stops & a Siri-like voice tells me the time, "it is 7:48AM or it
is 7:50AM," It goes on & on with the music stopping, the voice coming on,
then the music continuing, then stopping, then the voice again. Sometimes
the voice says "sorry, I didn't get that." I have all notifications turned
off on the phone & on the app, but it continues. I have no idea why!!

Thank you for any input.
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AdamPandora
Community Manager
Community Manager

@as98 This sounds related to Google Assistant, which isn't actually controlled by the Pandora app.

For help with turning that setting off, you'll need to reach out to Samsung support directly.

Hope this helps!

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