cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Update email address (no access to old email)

AdamPandora
Moderator
Moderator

In order to protect your privacy and personal data, our support team won't be able to provide direct access or update your registration information on your behalf. 

If you no longer have access to the email address your Pandora account is registered with (and don't know your current password to make the necessary changes), you're welcome to create a new Pandora account with your new email address, or reach out to your email provider for further assistance regaining access.

We will continue to evaluate this policy against new technologies, business practices, changes in law, and our listeners' needs, and may make changes to the policy accordingly.

Adam | Community Moderator

Let's share music in the Music + Podcasts

Labels (1)
0 Kudos
53 Replies

AdamPandora
Moderator
Moderator

I am going to have our support team send you a follow up email, @Cancelme.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Maryann462
Local Performer

I have a mew email address, i would lile to change that, but i dont remember old password

0 Kudos

AdamPandora
Moderator
Moderator

@Maryann462 I moved your post to this thread since it is more in line with the issue you are running into: Update email address (no access to old email)

I recommend reaching out to your original email provider for further assistance regaining access, or seeing if there is a way to get any messages redirected to your new email address. Hopefully then, you will be able to receive the password reset email for your Pandora account.

In the meantime, I will also have someone from our support team contact you privately via email to see if they can further assist as well.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

AdamPandora
Moderator
Moderator

@Maryann462 Our support team attempted to send you an email earlier this morning, however that message did not go through due to us not having a valid email address on file with you.

If you need further assistance with this, please contact our support team directly on your end by submitting a message here.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Susanannaanna2
Local Performer
  • Hi I joined Pandora many years ago. The original email I used is obsolete. How can I delete it and edit to the correct one?
  • please help
0 Kudos

AdamPandora
Moderator
Moderator

@Susanannaanna2 I moved your post to this thread since it is more in line with the issue you are running into: Update email address (no access to old email)

I recommend reaching out to your original email provider for further assistance regaining access, or seeing if there is a way to get any messages redirected to your new email address. Hopefully then, you will be able to receive the password reset email for your Pandora account.

In the meantime, I will also have someone from our support team contact you privately via email to see if they can further assist as well.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

staciec
Local Performer

Hello I have a paid account that I have been paying on for years.  It has an old email address from a company email that I no longer work for and is no longer in business.  I need to have the email address changed and can verify information from apple receipts that I have paid for. I obviously do not remember the password either.

0 Kudos

TannerPandora
Moderator
Moderator

Hi @staciec! Thanks for posting to community!

I've merged your post with an existing thread to keep things tidy: Update email address (no access to old email)

Looks like you may have reached out to our User Support team as well. Someone from the team will follow up with you via email to further help.

Be on the look out for their response! 

Tanner | Community Moderator

Let's share in Music + Podcasts

0 Kudos

ShadowSounds
Local Performer

I no longer have access to the email I used when creating my Pandora account. That email was hacked maybe 12+ years ago. I currently want to make my Pandora account more secure by changing the password. I use an Apple computer and normally it automatically creates a secure password while saving it in the password manager but it didn't this time.  So if I'm ever logged out of this account it'll be the last time I can access all the stations I've made.  

Is there any recourse I can use to save my beloved Pandora account? 

0 Kudos

AdamPandora
Moderator
Moderator

@ShadowSounds I am going to send you a private message to request some additional information from you.

Please keep an eye out for my message.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

ShadowSounds
Local Performer

How can they send me an email if I don't have access to the email account registered with this account? Can I PM you my current email address?

0 Kudos

AdamPandora
Moderator
Moderator

@ShadowSounds Please check out the PM I sent you reply back there.

Thanks!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

ddolgener
Local Performer

I really wanted to use this as my music app and wanted to upgrade, but can't seem to open a new a account or get into my old accost so i will be upgrading with another music app  

0 Kudos

AdamPandora
Moderator
Moderator

@ddolgener I do see you were able to create a new account and upgrade to Pandora Premium shortly after posting this.

Was there anything else you needed assistance with?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos