Why does my pandora keep shutting off?

[Corallum]

I've rebooted and everything it keeps **ahem**ting off

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Corallum Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening?

What exactly do you mean by shutting off?

Also, are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for working with me on this.

[ctm153]

Mine does the same thing!  And just in the last few months.  I pay for the subscription so I can have constant background music without having to monitor it.  If it is going to stop every couple of hours anyway, might as well use it free!

Windows desktop on Chrome from website, no error msgs, just goes silent.  Everything is updated.

[AdamPandora]

@ctm153 To clarify, does the music stop when the screensaver on your desktop turns on?

Let me know.

[Taterdog]

Mine does the same thing.  Listening through Google Chrome, on my desktop.  It is not cutting off when the screensaver comes on because I do not have one set (by time) on my computer.  This morning, I was listening to the Celine Dion, These Are Special Times holiday cd.  The second song that played, when it was over, it just cut off.  It has done this several times on this cd alone.  Does it not like Celine?  LOL!  Thanks!

[AdamPandora]

@Taterdog To clarify, does the music stop before the second song even finishes playing?

Or does the album just not advance to the next track after the second song plays?

Also, are you able to reproduce this in other browsers (ex: Firefox)?

Let me know.

[bdeshea35]

Mine keeps doing it in the middle of the **ahem** song... And I have premium

[AdamPandora]

@bdeshea35 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Zyndyna]

I am listening on Chrome and it plays a few songs and then just stops. Was doing fine prior to my computer being updated last night. 

[AdamPandora]

@Zyndyna I moved your post over to the Desktop space.

Did you have a chance to try Mozilla Firefox? I understand switching browsers isn't an ideal solution, but this will help determine whether or not this issue is browser-specific.

In the meantime, I recommend running through the following troubleshooting steps: Chrome Troubleshooting

Thanks for working with me on this. 🤝

[Texcop]

Mine keeps turning off in the middle of a song.  I have android galaxy 22. This has been going on for about 2 months.  Sometimes 2 or 3 songs will play, other times it's every song. And I am playing it through the app 

[AdamPandora]

@Texcop Could you tell me a bit more about what is happening?

When you say it turns off in the middle of a song, does the app completely close and you are sent back to the home screen?

Or is the issue that in the middle of the song, the app will pause the music, and you have to manually tap on the play button again to get the music going?

Also:

1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[RO69]

Mine keeps shutting off I am getting sick of it I been paying for years and keeps saying I have to go into setting and everything is allowed. I just want my pandra I pay for to work 

[GeraldPandora]

Hi @RO69 

Sorry to hear! Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[RO69]

I sent a email about all the info for my phone what type it is everything and no one fixed the issue no one ever got back to me. It's pretty sad I loved pandra and know am not so sure if I am going to pay for it anymore. I been ignored by pandra for help 

[AdamPandora]

@RO69 I do see you have an open case with our support team regarding this issue.

I can also see you were emailing back and forth with them.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[RO69]

They Won't respond to me at all just gives me a A form saying how satisfying. Nothing else

Sent from Yahoo Mail. Get the app

[AdamPandora]

@RO69 I will have someone from our support team reach out to you via email again.

Please keep an eye out for their message.