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child unable to create account

JPN
Local Performer

I am trying to add my daughter to my family plan account. Based on what I've read on here she has to first create her own Pandora account and then she can accept the invite from the email I sent her. After she enters her birth year, the error message she gets says Unable to Create Account. She is 12. Suggesstions?

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1 Solution

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TannerPandora
Moderator
Moderator

Hi @JPN Thanks for posting to community. 

The Pandora service is not intended for use by children under the age of thirteen. Unfortunately, we cannot allow children under that age to open or have their own accounts for the Pandora service.

Sorry for any inconvenience. 

Tanner | Community Moderator

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9 Replies

TannerPandora
Moderator
Moderator

Hi @JPN Thanks for posting to community. 

The Pandora service is not intended for use by children under the age of thirteen. Unfortunately, we cannot allow children under that age to open or have their own accounts for the Pandora service.

Sorry for any inconvenience. 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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JPN
Local Performer

Thank you for the reply. I feel  the name "Family Plan" is misleading and the age requirement should be disclosed somewhere. I wasted a bunch of my time trying to figure it out. I also feel it should be up to the parent what age is appropriate instead of Pandora. I will look into other services to see if they will accomadate. Thank you

 

Moderator Edit: Format

driedsponge
Local Performer
What if they accidentally fat-fingered the birth year? Trying to get my daughter on a family account and she thinks she accidentally typed 2010 instead of 2001, now it completely locks her email from signing in at all to fix it, and I can't fix it in the family management interface.
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AdamPandora
Moderator
Moderator

@driedsponge Our support team mentioned they sent a reply back to the case you created.

If you need additional assistance, make sure to reply back directly to the email thread you already have open with them.

Thanks for being a part of the community! 

Adam | Community Moderator

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crazysailorj
Local Performer

I agree with JPN. I specifically signed up for the family plan so that my daughter could have her own profile so that she wasn't messing with my likes and cluttering up my profile. As her parent, I should be able to determine if she is old enough for this. 

AlyssaPandora
Moderator
Moderator

Hi there, @crazysailorj. 👋

I completely understand where you're coming from.

We also have an existing feature request that you may be interested in: Ability to create accounts for children with parental controls

To upvote this idea, please click on the ❤️ icon next to the title of the request. 

Thanks so much for posting on the Pandora Community! :pandora:

Alyssa | Community Moderator

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traigo12
Local Performer

I have the same issue, and it's very annoying that trying to register a child just gives a generic error message with no indication of the cause or solution. It just says, "Sorry, we're unable to accept your registration." (I tried to post a screenshot, but when I try I get another generic error message: "Permission Denied." And, when I tried to post this very message the first time I got an "Authentication Ticket Mismatched, failed authentication" message. Would it kill you to make these error messages the least bit informative?)

If the original error message has just said "Users must be 13 or above" I could have saved an hour of digging for the solution. Deciding what my kid listens to is my prerogative, not Pandora's. And like any other parent, I'll probably create an adult account with my other email address and just let her use that, so rather than protecting kids you're just inconveniencing parents. 

AdamPandora
Moderator
Moderator

@traigo12 I definitely understand your frustration with this.

I will make sure to pass your feedback along to the appropriate team.

Thanks so much for being a part of the Pandora Community! 😁

Adam | Community Moderator

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gp
Local Performer

I agree, a family plan is just that, a family plan.  And yes, as here father, I will be deciding what is age appropriate for my daughter.  I will be searching for another service, I too have wasted hours of my time trying to figure this out.  Should have been disclosed in big bold letters somewhere.

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