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"Someone else is listening" Message

AlyssaPandora
Moderator
Moderator

Screen Shot 2019-10-09 at 10.01.21 AM.png

"Someone Else is Listening" Message:

If you are receiving the message, "Your Pandora Account is currently playing on another device," or "Someone else is listening," then more than one device is streaming from your account at the same time.

While your Pandora account can be logged into as many devices as you like, they can't be playing at the same time. Regardless of your subscription level, the revenue from one Pandora account only covers the cost of one stream from one device. As long as you press pause on one device before you listen to Pandora on another, you should be fine.

+++++++++++++++++++++++++

Unauthorized User on my account:

If you believe this error message is popping up due to an unauthorized user accessing your account, and would like help with disassociating or removing any devices that are logged into your account, please contact our support team for further assistance.

At this time, listeners cannot view or remove devices logged into their accounts manually.

In the meantime, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

Hope this information is helpful!

Alyssa | Community Moderator

Let's talk music in Community Chat

Labels (1)
482 Replies

AdamPandora
Moderator
Moderator

@shdz I'm happy to help secure your account.

To begin, I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, I would also recommend changing your password.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

If you continue to have trouble, let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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my2ndaccount
Local Performer

Please log out all of my devices 

0 Kudos

Courtneyb
Local Performer

Pandora can yall please log out every single device on my acct. Someone is on my Pandora that is not authorized to be. 

0 Kudos

AdamPandora
Moderator
Moderator

@my2ndaccount I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the last email they sent, and they will be happy to further assist.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

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Alec_dygert
Local Performer

I also need all devices logged out of my account 

0 Kudos

AdamPandora
Moderator
Moderator

@Alec_dygert I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, I would also recommend changing your password.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

If you continue to have trouble, let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

Daiginn
Local Performer

Hey guys i need this reset also please!! I had connected to a work system and i no longer work there, and they are moochin off my account. Please help me out thanks.

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AdamPandora
Moderator
Moderator

Hi @Daiginn,

I can help with this - I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, I would also recommend changing your password.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

If you continue to have trouble, let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Daiginn
Local Performer

Thanks adam super fast response, and your diligence in this matter i see its been a long battle 😆. As a fellow “adam” i tip my hat to you... 😉 

AdamPandora
Moderator
Moderator

@Daiginn Always happy to help! 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AdamPandora
Moderator
Moderator

@Courtneyb I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, I would also recommend changing your password.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

If you continue to have trouble, let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

RR1985
Local Performer

Is anyone else getting a message over and over and over, at least once in every song, about "Someone else listening to your Pandora Account" when no one else has my account info and NO, I don't have a family plan. I've never given my info to anyone before but this is getting annoying because I have to stop and go to my phone everytime it happens. Please tell me this is being fixed and im not the only one!!

0 Kudos

sixthflick
Local Performer

I also have this issue even though I pay for a Premium Family Plan. I am sick and tired of dealing with this error. I requested an email from the support team, but have yet to hear back from them yet.

0 Kudos

paysse
Local Performer

I'm having the same issue. I keep getting the error that someone else is listening. I have changed my password, but need to be able to log out all devices in order to require the new password to use my Pandora. This should really be a standard feature.

0 Kudos

AdamPandora
Moderator
Moderator

@sixthflick I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AdamPandora
Moderator
Moderator

@paysse I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, I would also recommend changing your password.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

If you continue to have trouble, let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AdamPandora
Moderator
Moderator

@paysse I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Listener001
Not applicable

Need to be signed out of all of my devices.  I keep getting a "someone else is listening to your pandora" message and I also got a notification my password has been compromised.

0 Kudos

AdamPandora
Moderator
Moderator

@Listener001 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community! 😁

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Wrapartists
Local Performer

After changing my password , I still get the message that other people are listening music to my account 

0 Kudos