Pandora Update: 11/26/19: Hi everyone!
We're aware of an issue affecting Android listeners (specifically those with Samsung Galaxy devices) where the music stops without any error messages, or the music stops when your phone's lock screen is on. We believe that this issue may be related to your "Sleeping Apps" setting, which is causing the app to stop / pause when it is backgrounded.
Please try out the following steps:
Here's a screenshot of what this looks like:
Hope this information is helpful.
Thanks for your patience during this process!
It just stops randomly. No warning, no message. After it stops I'll press play then it skips to the next song without finishing the song it stopped on. Then it stops on the next song also. I have a galaxy s9.
@Darrell Sorry for the continued trouble.
I moved your post over to this thread as it sounds like this setting may need to be adjusted on your device.
Please try out the steps from my original post here to see if it helps.
Feel free to let us know if you still run into any issues.
Thanks! My menu system was different, but I found it as there seems to be a LOT of issues with Samsung S9's shutting down background apps and I shut off all data restrictions and power saving for Pandora and background apps and it seems to have worked! Both on Wifi and mobile network! Thanks!
Cant seem to find a solution to the same problem as listed above. I have had flawless performance out of my premium family plan for a long time until the last few months. It cuts out for no reason, often. Not sure how to explain it, same S9+ for the last 2 years, No changes, happens regardless of my home high speed wifi, Verizon 4g full bars or other reliable sources. No errors just ends.have to go back and restart. Very frustrating. Love pandora but could use help.
If you're still experiencing this issue after updating to any Pandora app version after 2001.1, please let us know by commenting on this thread:
To check the Pandora version on your Android device:
To update to the newest app version:
Thanks so much for your help with this! 🎧