Android: Error 3005

[Dnye1986]

Just got a new phone and now my Pandora doesn't work. Error code 3005 and it also says that it can't establish a connection. WiFi and mobile data are both on...

[AlyssaPandora]

Hey there, @Dnye1986. 👋

Sorry to hear that you're encountering this error message.

Could you confirm whether it's 3005 or 3002? If you're able to capture a screenshot of the error - this would be helpful too. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

In the meantime, I have an existing thread for 3002 here: Android 13: Error 3002 Causes App to Crash

As far as device details - it's helpful to know:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Are you connected to Wi-Fi or cellular data when this is happening?
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

I really appreciate your help with this. 🎧

[Felquin]

Error 3005

I've been paying for my subscription for over 2 years now, I've been very happy with no commercials and now yesterday I get this message. My renewal is in July, please let me know how to correct this so I could continue my subscription. Thank you

[AdamPandora]

@Felquin I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our suggested troubleshooting steps: Troubleshooting for Android Devices

Let me know how it goes.

[Felquin]

Hello Adam, I tried everything that was listed there and it still didn't work. Any other suggestions? Thank you

[AlyssaPandora]

Thanks for the follow up, @Felquin. Sorry to hear about the continued trouble.

Are you casting when this issue occurs? 

Would you mind providing more details about your Android device? We'd like to report this on your behalf.

We'll need the following:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Are you connected to Wi-Fi or cellular data when this is happening?
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Thanks for your help! 🎧

[Jimmy91]

I keep getting this error code 3005

[AlyssaPandora]

Hi there, @Jimmy91. 👋

Sorry to hear that you're encountering this error message. I moved your post over to this existing thread to keep everything organized: Android: Error 3005

First, I would recommend running through these steps to see if it resolves the error code you're noticing: Android Troubleshooting

If the issue persists, I can report this over to the appropriate party on your behalf. It's helpful to know:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Are you connected to Wi-Fi or cellular data when this is happening?
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

I appreciate your help with this. 🎧