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Android: Error Code 3002

Odatscoo716
Local Performer

Super annoying for the past 3 months and I'm paying for this service. 

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7 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Odatscoo716. 👋

Sorry to hear that you're encountering this error message. I've enabled a trace on your Pandora account in case we need to share this with our engineering team. 

Troubleshooting:

Please try running through these steps to see if clearing your app data helps resolve the error: Android Troubleshooting

++

Device Details:

If the issue persists, please provide the following details about your device to report to our engineering team:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know if the steps help. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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joshright8
Local Performer

hi everyone, Iam also a paying member for years now, and for the past months I've been receiving this error 3002 code. I've also did complete the troubleshooting and deleted the data multiple times (lost all my downloaded content). So, to my conclusion Iam still getting this error and it kicks me out the app every time. How do you fix problem?

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AlyssaPandora
Moderator
Moderator

Hey, @joshright8. 👋

Sorry to hear those steps didn't help resolve the error message you're seeing. I understand how frustrating this can be. 

Your offline content should still be available, however, performing those steps may require you to re-download. 

++

I'd like to share your experience with our engineering team. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know, and thanks so much for your help. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Sunbows
Local Performer

Me too. My smart tv and cell. Frustrating

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AlyssaPandora
Moderator
Moderator

Hi there, @Sunbows. 👋

Thanks for posting about this. Sorry to hear that you're encountering error messages on both your Smart TV and your mobile device.

Android Troubleshooting / Error 3002:

For your Android device, I would recommend these steps: Android Troubleshooting

If you continue to have trouble after those steps, please provide more details for us to share with our engineering team. It's helpful to know:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?

++

Smart TV Issues:

Could you share a bit more about your other device?

  • What is the exact error message you receive when listening from your Smart TV?
  • Are you using your Roku device when this happens?
  • If not, what is the make and model of your Smart TV?
  • Which internet / cable service provider do you use?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Brittany628
Local Performer

I am getting the same code and have troubleshooted everything. Where can I send my info to get this fixed cause I am paying for it monthly and if it's not going to work I will stop paying and delete app. Thank you.

 

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AdamPandora
Moderator
Moderator

@Brittany628 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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