Hi there, @Odatscoo716. 👋
Sorry to hear that you're encountering this error message. I've enabled a trace on your Pandora account in case we need to share this with our engineering team.
Please try running through these steps to see if clearing your app data helps resolve the error: Android Troubleshooting
If the issue persists, please provide the following details about your device to report to our engineering team:
Let me know if the steps help. 🎧
hi everyone, Iam also a paying member for years now, and for the past months I've been receiving this error 3002 code. I've also did complete the troubleshooting and deleted the data multiple times (lost all my downloaded content). So, to my conclusion Iam still getting this error and it kicks me out the app every time. How do you fix problem?
Hey, @joshright8. 👋
Sorry to hear those steps didn't help resolve the error message you're seeing. I understand how frustrating this can be.
Your offline content should still be available, however, performing those steps may require you to re-download.
I'd like to share your experience with our engineering team. Can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Let me know, and thanks so much for your help. 🎧
Hi there, @Sunbows. 👋
Thanks for posting about this. Sorry to hear that you're encountering error messages on both your Smart TV and your mobile device.
Android Troubleshooting / Error 3002:
For your Android device, I would recommend these steps: Android Troubleshooting
If you continue to have trouble after those steps, please provide more details for us to share with our engineering team. It's helpful to know:
Smart TV Issues:
Could you share a bit more about your other device?
Let me know. 🎧
I am getting the same code and have troubleshooted everything. Where can I send my info to get this fixed cause I am paying for it monthly and if it's not going to work I will stop paying and delete app. Thank you.
@Brittany628 I do see you have an open case with our support team regarding this issue.
If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!