Android: Error Code 3002

[Odatscoo716]

Super annoying for the past 3 months and I'm paying for this service. 

[AlyssaPandora]

Hi there, @Odatscoo716. 👋

Sorry to hear that you're encountering this error message. I've enabled a trace on your Pandora account in case we need to share this with our engineering team. 

Troubleshooting:

Please try running through these steps to see if clearing your app data helps resolve the error: Android Troubleshooting

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Device Details:

If the issue persists, please provide the following details about your device to report to our engineering team:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know if the steps help. 🎧

[joshright8]

hi everyone, Iam also a paying member for years now, and for the past months I've been receiving this error 3002 code. I've also did complete the troubleshooting and deleted the data multiple times (lost all my downloaded content). So, to my conclusion Iam still getting this error and it kicks me out the app every time. How do you fix problem?

[AlyssaPandora]

Hey, @joshright8. 👋

Sorry to hear those steps didn't help resolve the error message you're seeing. I understand how frustrating this can be. 

Your offline content should still be available, however, performing those steps may require you to re-download. 

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I'd like to share your experience with our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know, and thanks so much for your help. 🎧

[Sunbows]

Me too. My smart tv and cell. Frustrating

[AlyssaPandora]

Hi there, @Sunbows. 👋

Thanks for posting about this. Sorry to hear that you're encountering error messages on both your Smart TV and your mobile device.

Android Troubleshooting / Error 3002:

For your Android device, I would recommend these steps: Android Troubleshooting

If you continue to have trouble after those steps, please provide more details for us to share with our engineering team. It's helpful to know:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
• Are you connected to Wi-Fi or cellular data when this is happening?

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Smart TV Issues:

Could you share a bit more about your other device?

• What is the exact error message you receive when listening from your Smart TV?
• Are you using your Roku device when this happens?
• If not, what is the make and model of your Smart TV?
• Which internet / cable service provider do you use?

Let me know. 🎧

[Brittany628]

I am getting the same code and have troubleshooted everything. Where can I send my info to get this fixed cause I am paying for it monthly and if it's not going to work I will stop paying and delete app. Thank you.

[AdamPandora]

@Brittany628 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Parc]

I've been getting this on my taco bell feed the beat station. Don't know what's causing it, but super hard to get to another station, and I miss my taco bell

[AdamPandora]

@Parc To clarify, does that error message only appear when you attempt to listen to that station?

Let me know.

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In the meantime, I've enabled a trace on your Pandora account in case we need to share this with our engineering team. 

Please try running through these steps to see if clearing your app data helps resolve the error: Android Troubleshooting

If that does not resolve the issue for you, can you please do me a favor and send me a screenshot of the error message you're receiving?

Thanks for working with me on this. 🤝

[doublejranch]

i have this issue on both my phone and my tablet. Nothing seems to work to fix this. I have deleted the app and reinstalled. cleared all cache. everything. Honestly this has been happening for over a year and now its really starting to upset me that im paying for a sub for something that shuts down pretty much for every song played.

[GeraldPandora]

Hi @doublejranch 👋

Thanks for reaching out and sorry to hear you've encountered these error messages.

I've enabled a trace on your account so that we monitor what's going on with your Pandora account.

I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

In the meantime, if you haven't already, I suggest updating your Pandora app. We've just released a new update and maybe this will help with those error messages.

Please check this accepted solution on how to update your Pandora app on your Android device.

Let me know how it goes!