The sound wont come out on my app what can i do?
mod edit: changed title for clarity
Hey, @High873. 👋
Thanks for letting us know about this.
++
Troubleshooting:
In the meantime, I've enabled a trace on your Pandora account to better understand what's happening in case we need to share this with our engineering team. I would recommend running through the steps below to see if this helps with the volume issue.
From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.
Please note that you will be asked to log into your account after completing these steps.
*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
I'm having this issue where I press play and the song starts playing but no audio comes through. I've tried rasing the volume and nothing happened.
Please help.
Hi there, @Lilf. 👋
Thanks so much for sharing your experience on the Pandora Community.
I've enabled traces on your Pandora account to better understand what's happening.
For this trace to be useful, we’ll need you to run through our troubleshooting steps once more: Android Troubleshooting
Let me know how it goes and whether this helps with the audio. 🎧
I have the same problem all the sudden on my s22 ultra. Sound bar shows its playing but no audio. Cleared data and checked all sound settings, still having same issue. I can listen to music and audio on every other app except pandora. 😞
@ZYMBO Nice to see you around the Community.
Let me know.
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