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Android: Unable to Download Pandora App

Marybates515
Local Performer

I first kept getting the "Timed out" message.  Decided to uninstall app and then reinstall.  Now every time I try to install the app from Google Play Store I get a message that just says "Something went wrong, try again" and it won't install. Samsung S9

 

mod edit: changed title for clarity

Labels (1)
1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hey, @mw787. 👋

Thanks so much for getting back to me, and sorry for the inconvenience!

Please try the following steps:

  1. Go to the Settings on your Android device.
  2. Next select Apps.
  3. Tap on Google Play Store and then Storage & cache.
  4. Clear cache.
  5. Return to Google Play and search for Pandora once more.
  6. Try downloading or updating again. 

Let me know how it goes. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

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13 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Marybates515. 👋

We appreciate you taking the time to report your experience. Sorry to hear that you're having trouble reinstalling.

Could you try one more time?

  • To install Pandora on your Android device, follow this link to the Google Play store from the device.
  • Once the Pandora page opens in the Google Play Store, select Install.

++

If you continue to have trouble with this, could you provide the following info?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):

Thanks so much for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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mw787
Local Performer

Install failure on Samsung S21. Trying to install from Play Store.  Screen shows app has downloaded but during installation phase just get spinning circle (no installation progress indicator) and then goes back to Install app screen.  Have cleared Play Store cache, data and updates along with restarting phone and still get the same results.  Note I am able to install other apps from the Play Store  Pandora is the only app so far that I am having this problem.

 

mod edit: format

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AlyssaPandora
Moderator
Moderator

Hi, @mw787. 👋

Thanks for reporting this, and sorry for the inconvenience.

Have any error messages popped up? If so, what exactly does it say?

Can you please send me a screenshot of exactly what you're seeing?

  • To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured.
  • To access your screenshots, go to the Gallery and look in the Screenshots folder. Send this photo as an attachment to your response.

++

If you continue to have trouble with this, could you provide the following info?

  • Model: Samsung S21
  • Carrier:
  • Android version (Settings > About Phone):
  • Are you connected to WiFi or cellular when this happens?

Thanks so much for your help with this. 🎧

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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mw787
Local Performer

No error messages have popped up.  Attached are screen shots showing app being downloaded and then going back to the install option screen.  Have tried downloading both on WiFi and cellular with the same result.  Using AT&T.  Samsung S21 Ultra 5G/Android version 11.

Screenshot_20210422-174705_Google Play Store.jpgScreenshot_20210422-174800_Google Play Store.jpg

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mw787
Local Performer

Never received a response to the information that you requested.  Still unable to get the app to install.

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AlyssaPandora
Moderator
Moderator

Hey, @mw787. 👋

Thanks so much for getting back to me, and sorry for the inconvenience!

Please try the following steps:

  1. Go to the Settings on your Android device.
  2. Next select Apps.
  3. Tap on Google Play Store and then Storage & cache.
  4. Clear cache.
  5. Return to Google Play and search for Pandora once more.
  6. Try downloading or updating again. 

Let me know how it goes. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Whutupgee103
Local Performer

Having SAME problem.  What gives??

"Settings > Security > Unknown sources???" There no such setting. 

"Page not found " from your link.

mod edit: format
 
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AlyssaPandora
Moderator
Moderator

Hi there, @Whutupgee103. 👋

Sorry to hear you are having problems downloading the Pandora app. Thanks for letting me know about that link. I've updated to the solution to this thread.

Please try the following steps:

  1. Go to the Settings on your Android device.
  2. Next select Apps.
  3. Tap on Google Play Store and then Storage & cache.
  4. Clear cache.
  5. Return to Google Play and search for Pandora once more.
  6. Try downloading or updating again. 

Let me know how it goes.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Zruiz528
Local Performer

The Pandora app won't install. I have an Android.  Google Pay just keeps reading "pending, " but nothing happens.  I have been trying for about an hour. 

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Zruiz528
Local Performer

Screenshot_20220108-191937_Google Play Store.jpg

 This is a screenshot of what I see.

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AlyssaPandora
Moderator
Moderator

Hi, @Zruiz528. 👋

Sorry to hear you are having problems downloading the Pandora app. I moved your post over to this existing thread: Android: Unable to Download Pandora App

 

You can try out the steps from the accepted solution above or review them below.

  1. Go to the Settings on your Android device.
  2. Next select Apps.
  3. Tap on Google Play Store and then Storage & cache.
  4. Clear cache.
  5. Return to Google Play and search for Pandora once more.
  6. Try downloading or updating again. 

Hope this helps! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Roli
Local Performer

Hi can anyone assist with more info about the song Adrift by Hazel on Pandora. I'm trying to access it but I'm unable to download the app or use 9t anywhere else. Thanks. 

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AdamPandora
Moderator
Moderator

@Roli You should be able to install the Pandora app on your Android device.

Are you getting an error message when you attempt to do so?

If so, can you please send me a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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