Android: Unable to Download Pandora App

[Marybates515]

I first kept getting the "Timed out" message.  Decided to uninstall app and then reinstall.  Now every time I try to install the app from Google Play Store I get a message that just says "Something went wrong, try again" and it won't install. Samsung S9

mod edit: changed title for clarity

[Michaeljk]

Nope, still have the same issue. ALSO on my Samsung Galaxy S5 I removed the app and reinstalled (or rather tried too) and now I am not able to get connected. Same error message (Not compatible with device.)

It was working fine just 2 weeks ago.

Michael Kenmir

[AdamPandora]

@Michaeljk What Android version do you currently have installed on your phone?

• Android version (Settings > About Phone):

Let me know.

[Michaeljk]

Hi,

Android Version 6.0.1

[AdamPandora]

Thanks for clarifying that with me, @Michaeljk.

The current version of Pandora requires Android 7.0 or higher. To confirm the Android version you are running on your device, open Settings, General, About Device, and Android Version. 

If your device is running a version older than Android 7.0, you will need to update your device's operating system. 

For some Android devices, you can update by going to Settings > General > About device > Software updates > Check for update. 

If you are using a device that is not able to upgrade to Android 7.0 or higher, you should be able to download a previous version of the Pandora app from the Google Play store. 

Otherwise, you won't be able to download Pandora on that device. 

I hope this is helpful. Please let us know if you have any other questions.

[Michaeljk]

OK, well my phone is so old that it can't update further to 7.0 and the App Store doesn't have the earlier version of the app. 

I will need to cancel my subscription then and move on.

Thank you.

[Dimosh]

Did not help 

[AdamPandora]

@Dimosh To clarify, are you having trouble downloading the Pandora app on your Android phone?

If so, what Android version do you currently have installed on your device?

• Android version (Settings > About Phone):

Let me know.