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Android: Unable to start Premium Access session

Alist
Local Performer

I have had no problems with pandora until yesterday. When I search for a song and click the play button nothing happens. I have ensured the app updates are current, cleared the apps cache, and have uninstalled and reinstalled the app with no results. Anyone else having this issue?

I am using the pandora app on my Samsung galaxy s22 ultra.

I'd also like to add that I am unable to play songs from my thumbs up playlist.

mod edit: merged comments
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AlyssaPandora
Community Manager
Community Manager

Hi there, @Alist. 👋

I do see that you're upgraded to Pandora Plus. Sorry to hear that you're having trouble starting a Premium Access session. Based on your message, it sounds like the advertisement doesn't appear when you try to start the session. 

Could you tell me a bit more about your device?

  • Model: Samsung Galaxy S22 Ultra
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening?


Let me know as I'd like to share this with our tech team on your behalf. 🎧

Alyssa | Community Manager
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