Android: Unable to start Premium Access session

[ThatGirlRai]

I was wondering if pandora removed where we can watch an ad and get around 30-an hour of listening to anything we want(artist only station, song, or album) I tried on my phone and it is not working but on my laptop i can do it. Is it just me or did they just change that feature.

[AdamPandora]

@ThatGirlRai I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

To clarify, does an ad play however you aren't granted the free session of Pandora Premium when it is finished?

Or do you tap on a song or album to listen to on demand, and no ad ever appears?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Superlistener1]

I'm experiencing a similar issue I use my phone to listen to Pandora but whenever I try playing my liked playlist nothing happens,I similarly noticed that whenever I tried doing anything that should prompt the watch a ad for a free session of Pandora premium it either just doesn't do anything or says something went wrong

Screenshot  just in case

Moderator Edit: Merged comments

[AdamPandora]

@Superlistener1 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices

Let me know if you continue to experience issues with this.

[Superlistener1]

It seems the use of a VPN was causing the issue after disabling it,it seemed to start working correctly 

[AdamPandora]

Happy to hear that resolved this issue for you, @Superlistener1.

Thanks for the update!