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Android: "Session Timed Out" on 2204.1

Ninjakwitty
Underground

Hey there Pandora, I've been getting the "Your session has expired" error and after restarting my device, reinstalling the app, and logging out I then started getting the we're currently having technical problems after attempting to log back in. 

 

mod edit: changed title for clarity

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Pandora Update (07/29/22): Hi everyone 👋 Thanks for reporting your experience with this error message. We believe this issue has now been resolved - please try again.

If you're still having trouble, please let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

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14 Replies

AlyssaPandora
Moderator
Moderator

Hi, @Ninjakwitty. 👋

Thanks for reporting this error message. Let's try clearing your app data to see if that resolves the issue.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.


Please note that you will be asked to log into your account after completing these steps. Let me know how it goes and whether that error message continues to pop up. 🎧


*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Ninjakwitty
Underground

Unfortunately it did not work, I tried clearing storage and cache. I received the same error message when trying to log in 😞

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ericlange
Underground

Hello, I am also having this same problem. I uninstalled the app, cleared the cache and storage and nothing changed. I am using a Pixel 5. This just started this morning.

 

AlyssaPandora
Moderator
Moderator

Thank you both for reporting this, @ericlange @Ninjakwitty. An internal ticket with our engineering team was created to track this issue. They are now aware of this error and are currently investigating. 

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Ninjakwitty
Underground

Thank you for looking into it, please keep us updated 🙂

ericlange
Underground

Thank you.

Ninjakwitty
Underground

Thank you guys so much! Got to log back in and music is playing just fine 😃 

ericlange
Underground

Same here, thanks!

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patkaf
Local Performer

Having the same issue. Cleared cache, cleared data, re-installed - same issue. 30 minutes of my time wasted. My rate is $200/hr, so by now you guys owe me $100. I accept venmo and paypal. Thanks!

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SHREDD72
Local Performer

Having the same problem.

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AlyssaPandora
Moderator
Moderator

Hi, @patkaf

Thanks for providing that info and for trying out the troubleshooting steps. I've gone ahead and added your feedback to the internal ticket. 

++

Hey, @SHREDD72. 👋

Did you get a chance to try out the troubleshooting yet? If not, I would recommend these steps in my post above

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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KikiHuang
Local Performer

Good evening!

My app has been updated to Android version 2205.1.1 after receiving the "your session has been timed out." prompt and viewing past forums that this may be caused due to a pending update. After following the steps detailed above, a new error of "We are experiencing technical difficulties." appears at the login screen. Is there an ETA on being able to access the site via the Android app?

Thank you for your time!

 

Edit: I was able to bypass the login on the app by clicking on the profile image on the top right hand corner in the mobile chrome browser and going to "Pandora Account". This allowed the app to open to play music, however I am unsure if closing the app will create the same error of experiencing technical difficulties.

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13thmaiden
Local Performer

Absolutely same issue, followed all the basic and advanced, uninstalled/reinstalled, restarted phone, the works.  Please please get this fixed!  I use Pandora to help me sleep!

Edit: Now it's working!  Thank GOD!

AlyssaPandora
Moderator
Moderator

Pandora Update (07/29/22): Hi everyone 👋 Thanks for reporting your experience with this error message. We believe this issue has now been resolved - please try again.

If you're still having trouble, please let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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