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Android: "Unable to Retrieve Music" Error

Local Performer

Had to get a new phone because of 5G rollout, now Pandora no longer works on my phone. It just skips from track to track, never playing any, until the following message appears:

Sorry, I can't retrieve music from

I have scoured Community, tried ALL suggestions made to users with similar issues, cleared cache, cleared storage, uninstalled & reinstalled, made sure to allow background running...

Nothing worked. I have used Pandora for over 10 years & have had a paid Premium subscription for about the last 3 & have never had an issue I couldn't resolve.

Will be forced to cancel if this issue can't be resolved very soon. 


mod edit: changed title for clarity

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21 Replies

Local Performer

I went through all the troubleshooting on previous threads >1 year old and none of them helped me.

I'm on android, when I start up Pandora it flips through like 10 songs back to back without playing any of them and then gives me this message.

I've confirmed no battery optimization is on. Pandora is stored on my internal storage not an SD card. I've cleared my Pandora data and logged back in and I've restarted my phone multiple times.

Model: moto g power (2021)
Carrier: Verizon
Android version (Settings > About Phone): 11
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 2303.1 (ANDROID-TUNER 23031002)

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Community Manager
Community Manager

Thank you for reporting this and for providing your device details, @KimK.

Sorry to hear that you're running into trouble streaming.

In the meantime, I've gone ahead and shared your experience with the appropriate party on your behalf.  Thanks for your patience during this process. 🎧


Alyssa | Community Manager
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