Same issue with pandora v2106.1. Crashes on start. Free and premium tier. Where the fix?
Latest versions of android web view and chrome. Cleared storage/cache on both.
Samsung s21, android 11, xfinity mobile.
Issue happens on WiFI, Cellular. Hard restart sometimes fixes.
Model: Google Pixel 3a
Android version: 11
Pandora Version: 2106.1
Patterns: This happens EVERY time I open Pandora. I have a paid family account and I cannot use it on my phone. Please fix it ASAP!
Samsung A71 5G
"Session timed out" persistent notification in app. Tried all fixes, basic and advanced. Nothing worked.
Problem started as soon as I signed up for a plan and started a subscription. 😞
Luckily subscription came with 30 days free. Hope it can be fixed by then. Thanks!
Might be something to note. If I clear out my cache and data and sign back in, it seems to work. But, I have to do this EVERYTIME I open the app! Just not fun. None of the troubleshooting steps work. Uninstalled and reinstalled. Nothing. I'm in my free month of Pandora before my subscription fee starts, so I really hope it's fixed by then. Thanks.
Thanks for working with us on this! 🤝
Why can't I listion to my music? I open the app and it says time out. I have installed the app and restarted the app again. Is it just me having these issues?? I have the samsung s21+. What's the problem if anyone can help.
Thanks for your help with this!
As a professional software developer, I am confident that this is a code/server issue based on the session timeout message and the fact that clearing the app's data/cache, and logging in again, resolves the issue (until it occurs again after not using the app for sometime). Unfortunately, Verizon won't be able to assist in resolving such an issue.
@dmarciano84 is correct - thanks for the helpful tip!
@Kimberly4 This appears to be an error with the app, not your actual device or wireless carrier. Our engineering team is aware of this issue. Would you mind sharing more details about your device?
Let me know in your next post, and I can share this with our engineers on your behalf. 🎧
New to using Pandora, but a couple patterns I have noticed.
I've added your information to the internal ticket we have open with our engineering. While I completely understand how frustrating this can be, we appreciate your patience while they work on this. 🎧
Do you have any idea as to the estimated time of the fix? It looks like the majority of us with this problem are paid subscribers. I would imagine that Pandora would be interested in keeping our business. It only makes sense for us to have Pandora if it actually works on our devices. The initial post about this problem was on 7-2. That was 19 days ago.
Hi there @lcrosswe. 👋
I understand where you're coming from. At this time, I don't have any new updates or an ETA for a fix. However, I can assure you that all the information on this thread has been reported and our engineering team is working on this diligently. Any new updates will be posted on this thread. For now, the latest update on this issue has been posted and marked as the solution; so that it's easily visible for other community members) here. Thank you for your patience during this process.
@Akc2 Thanks for posting your experience. Would you mind providing these details about your device so that I can add this to the ticket we have open?
I have a new Motorola Ace and I get the session timed out message when just opening the player, unless I clear cash Everytime. Happened with my old phone as well which was a Samsung A20. Both T Mobile as provider.